Smart Notifications
Smart Notifications: Send custom, rule driven order emails
Rating
5.0
feedback
29
chart
#2,799
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
3%
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Less than a month
38%
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Less than a year
41%
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More than a year
14%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising its ability to streamline email communications, provide top-notch customer support, and solve specific use cases effectively. Customers appreciate the app's versatility in customizing notifications and automating processes, making their experience superior. The support team, especially Kieran, is highlighted for being responsive, helpful, and going above and beyond to assist users with setup and customization. However, a few users mentioned that the price of the app is relatively high compared to other options in the market, leading to a slight decrease in rating for some.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 25, 2024
I never leave reviews so for me to leave one is a big deal - even bigger deal when it comes to five stars! Smart notifications has nailed our biggest pain point which other apps lacked the capabilities to do. The option to send a PDF attachment for order fulfilment to our 3PL warehouse has saved me hours of manual order processing. On top of that, Kieran has been outstanding! He’s been nothing but helpful and gone above and beyond. When the default template wasn’t enough, he lended his wealth of knowledge to make my life easier! I honestly recommend getting this app and paying for the top plan because the benefit are outstanding!
Thank you for your incredible review, we really appreciate you taking the time to share your experience. As always, please do not hesitate to ask if you need further assistance. Cheers, Kieran
Feb. 5, 2024
We are extremely pleased with this app, which has streamlined our email communications with customers to an impressive degree. The support team behind it has been consistently exceptional, providing top-notch assistance whenever needed. Without a doubt, I wholeheartedly recommend this app to anyone seeking to enhance their email automation processes.
Thank you for the lovely review. It always means a lot of receive feedback about the app and our customer service, especially when it's so positive. As always do not hesitate to get in touch if you need anything.
Nov. 24, 2023
I have no words to describe the help, patience and kindness of Kieran! Not understanding or understanding very little of coding is not a problem for whoever needs that app because the help Kieran gives is above and beyond my expectations! And of course, the app is great and we can sent as much notifications our clients need. 200% recomment the app!
Thank you so much for the wonderful review. We work hard to deliver the best app and customer support we can and it's great to hear you've been so satisfied.
April 13, 2023
We have been looking for the functionality this app provides since we started building our website over a year ago. Perfect for our use case, and Kieran has been super helpful with configuring the app and customizing the email layout. I just wish this had come up in our app searches sooner!
Jan. 20, 2023
I had a very difficult task - to send DSA (DISTANCE SALES AGREEMENT) only to buyers from a certain country who completed and paid for the order on the site, the support service simply delighted me! They helped me set everything up, answered my questions very quickly. Just 11 points out of 10! I highly recommend the app!
We're so glad the app has solved this problem for you. Thank you for your kind words!
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