Rating

4.5

feedback

8

Reviews

chart

#2,243

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    25%
  • Less than a month
    50%
  • Less than a year
    12%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify app highlight the great customer service provided by the support team. Users appreciate the variety of options available for customization and the ease of setup. However, there are concerns about the app randomly stopping working on the site, leading to reliability issues. Despite this, the support staff is praised for going above and beyond to address any issues and provide assistance, making the overall experience positive for users.

Highlights

Great customer service and support team
Variety of options for customization
Ease of setup
Reliability issues with app functionality
Support staff going above and beyond to assist users

Rating Breakdown

  • 5
    88% (7 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    12% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (8)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 26, 2026

Drodl app has a wide range of fields for customizing products and offering bundles. It is easy to setup for non-technical users like me. Live chat support is also fast and responsive. Recommended!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 22, 2026

We started our online store just few months back, and this app is best option for business like us. The 'Pay-as-You-Grow' plan is a lifesaver! I have access to all the advanced features (logic, swatches, file uploads) for free, and I only pay a tiny commission when I actually sell something. Kevin from support team was also super quick to help me hide some options based on customer selection. Highly recommend for any startup store.

Using app

3 days

Total reviews

5

Average rating

5.0

2 / 5 Share

Aug. 4, 2025

This app is great for having different options and questions for customers to fill out and choose for my hire rental businenss. Customer service is great too. But the app randomly stops working on my site so i may have to uninstall it go with something else as its not reliable.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 18, 2025

Drodl makes it super easy to add custom product options to the Shopify store. Everything works smoothly and looks great. The real star, though, is their customer support—fast, friendly, and incredibly helpful in setting up the fields as per the requirements. Highly recommend!

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 3, 2025

This app is fantastic! I need to offer my customers a wide range of product customisation options, and this app allowed me to do exactly that. Not only is the app really easy to use, but the support team are incredible. I needed a slight tweak to how the customisation options appeared on my page and Sakshi had it fixed within 24 hours. The other amazing benefit is the pricing structure, I sell low cost products, therefore the "Pay as you grow" plan is perfect for what I need. Thank you!!!

Using app

13 days

Total reviews

1

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more