WebDesk Authenticator for Shopify

WebDesk Authenticator

Quick Access: Social Login for Customers

Rating

3.5

feedback

68

Reviews

chart

#3,693

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    16%
  • Less than a day
    3%
  • Less than a month
    13%
  • Less than a year
    31%
  • More than a year
    10%

Reviews Summary

The reviews for the Smart Social Login app are mixed, with both positive and negative feedback from users. Positive aspects include easy installation, good support from the developer team, and the app working well once set up correctly. Users appreciate the simplicity of the app and the quick response from support when issues arise. On the other hand, negative feedback revolves around the app not working consistently, poor customer service, and confusion regarding the setup process. Some users experienced difficulties with the functionality of the app, leading to frustration and ultimately uninstalling it.

Highlights

Easy installation and setup
Good support from the developer team
Inconsistent functionality
Poor customer service
Confusion with setup process

Rating Breakdown

  • 5
    38% (26 ratings)
  • 4
    3% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    4% (3 ratings)
  • 1
    26% (18 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

May 25, 2020

It didnt work, i installed and it doesn't function; i tried to upgrade my plan and didnt work it was useffull for me.

Using app

About 6 hours

Total reviews

1

Average rating

2.0

1 / 5 Share

Jan. 29, 2020

We try to install app and it doesn't work. We don't see list of social to select. Support team doesn't answer during 5 days (3 of them was working days).

Using app

5 days

Total reviews

1

Average rating

1.0

5 / 5 Share

July 30, 2019

This app and the team is really awesome. When I contacted the developer about a query, I got a genuine response right away. . My problem was the app would not load immediately (it would take a second or two). So they ended up "hard-coding" it into the liquid files. Now it loads instantly! This literally made a huge different for me, massive impact on customers and I am extremely happy with it.

Using app

Over 1 year

Total reviews

14

Average rating

4.8

Developer Reply

Thank you for such an awesome review! We wish to continue providing the service to you and look forward to working with you in the future.

5 / 5 Share

May 28, 2019

I love the app easy to use and install. User friendly and Great support. Have not had it on for long but so far am happy with its performance. Highly recommended!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! We are glad to know that you are happy with the ease of use and performance of the application :)

1 / 5 Share

April 27, 2019

I repeatedly asked for updates for the issues. No answer, so I'm assuming they don't want my business. Customer service was horrible. Second thing is, the app doesn't work consistently, I doesn't log in straight away, you have to refresh the page but sometimes it takes up to 3 or 4 refreshes for the customer to login. Not good enough, lost customers and lost money. This is a business not a game. App removed!

Using app

12 days

Total reviews

3

Average rating

3.7

All reviews

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