SmartCopy for Shopify

SmartCopy

SmartCopy – AI Product Descriptions & Import / Copy Products

View on App Store

Rating

1.0

feedback

2

Reviews

chart

#16,702

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    50%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App highlight significant issues with billing and customer service. Users reported being billed despite uninstalling the app on the same day and not receiving the promised free trial. Additionally, attempts to contact the support team for assistance or refunds were unsuccessful. These experiences indicate a lack of transparency and responsiveness from the app developers, leading to frustration and dissatisfaction among users.

Highlights

Billing issues and lack of free trial
Poor customer service and unresponsiveness

Rating Breakdown

  • 5
    0% (0 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    100% (2 ratings)

Reviews with Text

  • 100% (2)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 15, 2024

YOU WILL BE BILLED. Uninstalled the same day, buy was billed $9.99, so no 1 day trial. Tried to contact them, no answer.

Store

My Store

Using app

--

Developer Reply

We take all feedback seriously and strive to provide excellent customer service. However, it looks like you are a fake shop making a fake review. We also checked all emails and didn't get an email from you. If you have genuine concerns, please contact our support team directly at [email protected] so we can assist you promptly. We are committed to resolving any legitimate issues our customers face. Thank you.

1 / 5 Share

Dec. 22, 2023

DO NOT USE. It didn't work and even though it says 1 day free trial, I was charged right away! they have not refunded me.

Using app

About 1 month

Total reviews

3

Average rating

3.0

Developer Reply

We genuinely regret any inconvenience you've encountered with our service, and we want to assure you that we are fully committed to supporting you through this issue. Our team is actively looking into your case and will do everything possible to address and resolve the matter promptly. To assist us in expediting the process, kindly provide the following details per Email : The email address associated with your account. The date of the subscription charge. Feel free to reach out to us at our dedicated support email: [email protected]. Rest assured that your email will receive our immediate attention, and our support team will respond as quickly as possible. We sincerely apologize for any inconvenience and appreciate your patience and understanding as we work to ensure your satisfaction. If there's additional information or concerns you'd like to share, please include them in your email.

All reviews

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