SmartCopy for Shopify

SmartCopy

SmartCopy – AI Product Descriptions & Import / Copy Products
Developer
FK Automotive GmbH
View on App Store
SmartCopy
Rating
1.0
Feedback
2
Reviews
Chart
#8,124
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for this Shopify App highlight significant issues with billing and customer service. Users reported being billed despite uninstalling the app on the same day and not receiving the promised free trial. Additionally, attempts to contact the app's support team were unsuccessful, leading to frustration and dissatisfaction among customers.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 0%
Less than a month 0%
Less than a year 50%
More than a year 0%
All reviews
1 / 5 Share
May 15, 2024

YOU WILL BE BILLED. Uninstalled the same day, buy was billed $9.99, so no 1 day trial. Tried to contact them, no answer.

Store Using app Total reviews Average rating
My Store
Developer Reply

We take all feedback seriously and strive to provide excellent customer service. However, it looks like you are a fake shop making a fake review. We also checked all emails and didn't get an email from you. If you have genuine concerns, please contact our support team directly at [email protected] so we can assist you promptly. We are committed to resolving any legitimate issues our customers face. Thank you.

1 / 5 Share
Dec. 22, 2023

DO NOT USE. It didn't work and even though it says 1 day free trial, I was charged right away! they have not refunded me.

Store Using app Total reviews Average rating
Rad Aquatic Design About 1 month 3 3.0
Developer Reply

We genuinely regret any inconvenience you've encountered with our service, and we want to assure you that we are fully committed to supporting you through this issue. Our team is actively looking into your case and will do everything possible to address and resolve the matter promptly. To assist us in expediting the process, kindly provide the following details per Email : The email address associated with your account. The date of the subscription charge. Feel free to reach out to us at our dedicated support email: [email protected]. Rest assured that your email will receive our immediate attention, and our support team will respond as quickly as possible. We sincerely apologize for any inconvenience and appreciate your patience and understanding as we work to ensure your satisfaction. If there's additional information or concerns you'd like to share, please include them in your email.

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