Smartsupp Live Chat & Chatbots
Smartsupp – drive your sales online through conversations!
Rating
2.2
feedback
4
chart
#2,770
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
-
Less than a day
0%
-
Less than a month
75%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite polarized, with one-star reviews highlighting the extremely poor customer service and difficulties in contacting the support team. Users expressed frustration over unanswered questions and challenges in uninstalling the app from their site. On the other hand, five-star reviews praised the app for its clarity, functionality, and helpful support. Customers found the app to be effective in starting conversations with potential buyers and increasing the likelihood of orders.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 13, 2023
THE WORSE CUSTOMER SERVICE. THEY NEVER ANSWER TO YOUR QUESTIONS , NEVER RESPOND. VERY HARD TO CONTACT THEM. TOO BAD...
Dear Mr/Mrs, Thank you for the review and we are deeply sorry for the inconvenience. Please let us explain what happened. You contacted us via email, and our Customer Support Specialist replied to you, however, unfortunately, we have yet to receive an answer from you. Please check your email box (including the SPAM folder) and reply to our email. If you are not able to find our answer in your inbox, contact us once more, please. We will do our best to assist you and help to resolve all issues. Have a nice day! Best Regards Smartsupp Team
March 24, 2023
AVOID AT ALL COST the worst customer service from an app developer i have ever experienced. not only is the app mediocre at best, when we uninstalled it it would not uninstall off the site, code can't be found ANYWHERE and even after several times asking to help remove it off our site they still did not and we still have the icon on the site for the past 7 days now.
Dear Mr/Mrs, Thank you for your review, and we are deeply sorry you were dissatisfied with Smartsupp. Please let us explain what happened. When you first contacted us, our customer support and developers tried to find a solution for you. Since we needed your permission to check your account and find out what has happened with the plugin, we asked you for access, unfortunately, you declined this option. In this case, we weren't able to help you. The second time you contacted us with the same issue, we investigate the Smartsupp code on your website again. We found out that the Smartsupp code is installed via Google Tag Manager. This means that you need to go to your Google Tag Manager account, find the Smartsupp event there, and delete it. Unfortunately, since the code is directly in your Google Tag Manager, which we cannot access, we are not able to delete the code for you. If you still have any difficulties with deleting the code, contact our support, and we will do our best to resolve this situation to your satisfaction Thank you very much for your understanding. Best Regards Smartsupp team
Jan. 10, 2023
very clear app, works very well. and a nice support, they helped me well, I can recommend it to everyone
Jan. 18, 2022
We tried many apps like that but this one absolutely follow our requirements. Great way how to start a conversation with customers who have a questions about our products – so we have a greater chance that they make an order.
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