Turtle Lodge Trading Post Inc review for Smarty Quantity Discounts
Nov. 29, 2023
We have tried to get in touch with them about the server being down for multiple days now and have had not heard a peep. Their contact system is not the best and needs to be greatly improved. I will gladly change my review in the future if this gets addressed.
First and foremost, our sincere apologies for the recent inconvenience you've faced, and thank you for bringing this to our attention. We deeply regret that our response time has not met your expectations. We appreciate your loyalty over the past four years, and your feedback is incredibly valuable to us. Rest assured, we took immediate steps to address the communication gaps and ensure a more responsive and efficient contact system. We genuinely care about your experience, and your willingness to adjust your review once these improvements are made means a lot to us. Thank you for your understanding, and we are committed to making things right for you.
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