Starling Skincare review for Smarty Quantity Discounts
May 11, 2022
UPDATE 5-11-22: We have been trying to contact the app developers for days. The used to be very responsive and helpful. NOW: crickets. They are unreachable. We can't understand it. There is no mechanism to cancel the app on the actual app, and we are on a paid plan. There is also no way to change our plan to unpaid. This can't be the same app or company. It was so much better previously. Previous: We are very happy with the Smarty App, it works super well and has helped us increase sales. We especially like the customer support we get from their team. They are very responsive and address any support we may need which is not that often, fortunately. We have needed to add products to our bundles and that's about it, because the app is very effective.
Dear Starling Skincare, I'm really sorry for your experience. It seems our emails must be getting lost in your spam folder. We did reply to your ticket before you sent this review, and again in the week following, but it seems you are not receiving them. As with all Shopify apps, you can cancel simply by uninstalling the app. I'm sorry you missed our replies and would love to make things right for you. Please do get in touch. Jonny [email protected]
Shopify Quantity Breaks, Volume Pricing + Bulk Discounts App