SMS Abandoned Cart ✦ CartBoss
The reviews for CartBoss are overwhelmingly positive, with users praising its profitability, ease of use, and effectiveness in recovering revenue. Users appreciate the app's automation features, user-friendly interface, and responsive customer support. The app is described as easy to set up and requiring minimal maintenance, with some users mentioning the lack of customization as a positive aspect. However, there are suggestions for improvement in terms of analytics.
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Horrible support. it's been two days and I still haven't received a reply
Hi there, I’m truly sorry for the frustration and the delay you’ve experienced — this is not the level of support we aim to provide. We did have a temporary issue on our end which caused slower response times than usual, and I sincerely apologize for the inconvenience this caused you. My sincere apologies for the experience so far. Damjan CartBoss Support
We've been using CartBoss for over a year and it keeps delivering solid recovered revenue with zero maintenance. One of the few apps that pays for itself.
Hi there, thank you for the wonderful feedback. We’re really happy to hear CartBoss has been delivering consistent recovered revenue for your store. Our goal is exactly that automatic results without extra work on your side. We truly appreciate you being with us for over a year!
If you dont have this app you are leaving money on the table
Thank you for the great review. We’re glad CartBoss is helping you capture revenue that would otherwise be lost. If you ever need help optimizing your messages further, our team is here to assist!
This system is poorly built, the support is unresponsive, and they refunded our money without any communication. Now we are completely locked out and cannot use it. Avoid this shady company, as there are far more reliable and professional options available. Even their sister company’s website shows server errors. If I could give negative stars, I would. We made it clear from the start that we are a CBD business, and they confirmed they could work with us, which was the only reason we chose them.
Hi, We’re sorry to hear about your experience. Your account was refunded and deactivated because it involved the sale of CBD products, which violates the compliance terms of most SMS gateways — including ours. This wasn’t a reflection of the system’s performance or our willingness to support you, but a necessary step to comply with messaging regulations. We understand this may have caused frustration and wish you success with a platform that better suits your business type.
They can send invoices but they can't answer my E-mail
Hi BOLDER LOFT, Thank you for your feedback. We’re truly sorry to hear that you feel your emails went unanswered. After reviewing our records, we can confirm that we responded to all three of your messages within 24 hours. It’s possible our replies may have landed in your spam or promotions folder—please check there just in case. For any urgent issues, feel free to reach out again directly at [email protected] and we’ll be happy to assist further. We’re here to help and would love the opportunity to resolve any outstanding concerns. Best regards, The CartBoss Team
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