SMS Alert
Boost sales & security with OTP login, cart recovery &...
Rating
3.0
feedback
13
chart
#3,606
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
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Less than a day
0%
-
Less than a month
15%
-
Less than a year
38%
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More than a year
23%
Reviews Summary
The reviews for the SMS Alert Shopify App are mixed, with both positive and negative feedback. Some users have praised the app for its ease of use, excellent customer support, and effectiveness in sending SMS alerts. They appreciate the quick responses and support from the team. However, there are also negative reviews highlighting issues such as slow website performance, difficulties in using the app, and concerns about unauthorized activations and duplicate messages. Some users have expressed dissatisfaction with the service's practices and have raised trust and ethical concerns. Overall, the app seems to have a good reputation for its functionality and support, but there are areas that need improvement to address user concerns and enhance the user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 22, 2024
Not sure how it works. We got stuck on the OTP and could not get past that. Tried multiple ways, but the OTP just would not come. We need an SMS app, and being that we are in Peru, and it says over 200 countries, we wanted to give it a shot.
Thank you for taking the time to share your feedback. We're sorry to hear that you encountered difficulties with the OTP process. We strive to provide seamless service to all our customers, and it's disappointing that you experienced this issue. Our support team is always ready to assist with any challenges, and we're here to help resolve this for you. If you're still interested, we'd love to assist you in getting everything up and running. Please reach out to our support team at [email protected] so we can look into the OTP issue and ensure our service meets your needs, especially in Peru. We appreciate your interest in our app and hope we can turn your experience into a positive one.
May 2, 2024
We've been using this service for the past two years, and initially, everything seemed smooth. However, recent experiences have significantly lowered our trust and satisfaction. The service appears to have engaged in unethical practices aimed at draining our account credits more rapidly than expected. First, there's the issue with the repeated unauthorized activation of abandoned cart alerts from our Shopify integration. Despite multiple attempts to disable this feature, it continually gets reactivated without our consent. Secondly, the company has started sending admin SMS notifications for order-related alerts, which we never approved. This not only breaches our trust but also accelerates our credit usage unjustly. The most egregious practice involves sending duplicate text messages to our customers, causing unnecessary charges and faster depletion of our credits, presumably to boost the company’s profits. This deceitful strategy has compelled us to reconsider our association with this service. We are in the process of lodging a formal complaint with regulatory bodies and plan to discontinue our use of this service as soon as our current balance runs out. We advise potential users to be wary of these malpractices and consider other more reliable and ethical options in the market.
We are sorry to hear you are facing issue with our app. As i can check you have raised similar ticket to our support yesterday, our team has asked you more details on it, which is still awaited from your end. Our team has also shared direct contact number where you can reach us directly for assistance and troubleshooting help. Please respond to it, or contact us directly, so that our team can check and help you better.
March 5, 2024
SLOW WEBSITE
Thank you for your response, can you please elaborate what is slow?
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