Sinch MessageMedia SMS
MessageMedia: SMS Marketing App | Shopify Integration
Rating
2.9
feedback
18
chart
#4,133
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
0%
-
Less than a month
6%
-
Less than a year
67%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the app for its effectiveness in re-engaging customers and recovering abandoned carts. The customer service was also highlighted as being responsive and helpful, with users appreciating the support they received. Additionally, users found the app easy to set up and use, with some mentioning that it helped increase sales conversion rates. On the negative side, some users experienced issues with the app not working as expected, such as difficulties in topping up credit, removing campaigns, or encountering technical glitches. There were also complaints about poor communication and lack of support from the sales team, leading to frustration and dissatisfaction among users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 1, 2024
I would not recommend this app. I wanted to setup this feature for communication with my customers. Their sales team promised to setup my account but never did. After requesting feedback their answer was: we won't be offering this service to you. No reason, no explanation nothing. Who can believe this? Very unprofessional!
March 6, 2023
This app does not work. Have tried on several occasions to top up credit, just does nothing. Tried to remove an existing SMS campaign, cannot do it. Very bad design, no support. Stay away from this app.
Dec. 20, 2022
Great app, and really incredible team who are so responsive to troubleshooting any issues and made the onboarding absolutely seamless!
Aug. 31, 2022
Great user interface! MessageMedia's customer success is team is top notch, big shout out to Lawrence S for his continued guidance.
Aug. 1, 2022
Amazing app amd good customer support, very helpful. Cheaper than other SMS apps I have seen. I reccomend all to
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