Sinch: Automated SMS & MMS
Sinch: Automated SMS & MMS Marketing | Shopify Integration
Rating
3.9
feedback
19
chart
#4,894
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
0%
-
Less than a month
5%
-
Less than a year
68%
-
More than a year
16%
Reviews Summary
The reviews for the Sinch app are a mix of positive and negative feedback. Positive aspects highlighted by users include the fast initial setup, impressive speed to market, user-friendly platform, competitive SMS rates, easy integration with other platforms, responsive customer support, and successful results in recovering abandoned carts. Users appreciate the app's impact on increasing sales conversion rates and brand awareness. However, negative reviews mention issues with account setup promises not being fulfilled, difficulties in using the app such as credit top-up and campaign removal, lack of support, and technical problems like money not appearing in accounts and browser compatibility.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 12, 2025
Our experience with Sinch has been nothing short of amazing. From the incredibly fast initial setup to their impressive speed to market, every step has been seamless. Their platform is user-friendly, and their attentive sales team and our account manager provides excellent support. On top of that, their competitive SMS rates and easy integration with other platforms make them a standout choice. Overall, we’re extremely satisfied with their product.
May 1, 2024
I would not recommend this app. I wanted to setup this feature for communication with my customers. Their sales team promised to setup my account but never did. After requesting feedback their answer was: we won't be offering this service to you. No reason, no explanation nothing. Who can believe this? Very unprofessional!
March 6, 2023
This app does not work. Have tried on several occasions to top up credit, just does nothing. Tried to remove an existing SMS campaign, cannot do it. Very bad design, no support. Stay away from this app.
Dec. 20, 2022
Great app, and really incredible team who are so responsive to troubleshooting any issues and made the onboarding absolutely seamless!
Aug. 31, 2022
Great user interface! MessageMedia's customer success is team is top notch, big shout out to Lawrence S for his continued guidance.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more