Sinch Engage: SMS, MMS and RCS
Drive Sales with Text Marketing & SMS Abandoned Cart Recovery
Rating
4.7
feedback
13
chart
#4,574
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
85%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the excellent customer support, user-friendly interface, and effectiveness in recovering abandoned carts. Users appreciate the responsiveness of the team, the seamless onboarding process, and the competitive SMS rates offered by the app. However, there are a few negative reviews mentioning issues with setup, unresponsiveness from the sales team, and difficulties in using certain features like topping up credit and removing SMS campaigns. Overall, the app seems to be highly recommended for its SMS marketing capabilities and customer engagement tools.
Highlights
Review RSS Feed
All reviews
Aug. 14, 2025
Jason I very much appreciated your followup as AI and virtual assistance just doesn't cut it at times. Your information was great, explanation clear and we had our problems easily resolved. Thank you again. Great service
Hi, thanks for the 5-star review! We're so glad Jason was able to give you the clarity and support you needed to resolve the issue - we'll make sure he sees your feedback. Appreciate you sharing your experience! - Sinch Team
Feb. 12, 2025
Our experience with Sinch has been nothing short of amazing. From the incredibly fast initial setup to their impressive speed to market, every step has been seamless. Their platform is user-friendly, and their attentive sales team and our account manager provides excellent support. On top of that, their competitive SMS rates and easy integration with other platforms make them a standout choice. Overall, we’re extremely satisfied with their product.
Hi - Thanks so much for the fantastic review! We’re thrilled to hear that setup was smooth, the platform is working well for your team, and that our sales and account teams have been helpful along the way. It’s great to know that we're hitting the mark! - Sinch Team
May 1, 2024
I would not recommend this app. I wanted to setup this feature for communication with my customers. Their sales team promised to setup my account but never did. After requesting feedback their answer was: we won't be offering this service to you. No reason, no explanation nothing. Who can believe this? Very unprofessional!
March 6, 2023
This app does not work. Have tried on several occasions to top up credit, just does nothing. Tried to remove an existing SMS campaign, cannot do it. Very bad design, no support. Stay away from this app.
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