Sinch: Automated SMS & MMS
Sinch: Automated SMS & MMS Marketing | Shopify Integration
Rating
2.9
feedback
18
chart
#4,373
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
0%
-
Less than a month
6%
-
Less than a year
67%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's effectiveness in re-engaging customers through SMS marketing, especially for abandoned cart reminders and win-back campaigns. The customer service is also highlighted as responsive and helpful, with users praising the team for troubleshooting and onboarding assistance. Additionally, many users find the app easy to use and cost-effective compared to other SMS apps. However, on the negative side, some users have reported issues with the app not working as expected, difficulties in topping up credits, and challenges in getting support or resolving technical issues. There are also complaints about missing credits and lack of support for certain browsers like Safari on macOS.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 1, 2024
I would not recommend this app. I wanted to setup this feature for communication with my customers. Their sales team promised to setup my account but never did. After requesting feedback their answer was: we won't be offering this service to you. No reason, no explanation nothing. Who can believe this? Very unprofessional!
March 6, 2023
This app does not work. Have tried on several occasions to top up credit, just does nothing. Tried to remove an existing SMS campaign, cannot do it. Very bad design, no support. Stay away from this app.
Dec. 20, 2022
Great app, and really incredible team who are so responsive to troubleshooting any issues and made the onboarding absolutely seamless!
Aug. 31, 2022
Great user interface! MessageMedia's customer success is team is top notch, big shout out to Lawrence S for his continued guidance.
Aug. 1, 2022
Amazing app amd good customer support, very helpful. Cheaper than other SMS apps I have seen. I reccomend all to
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