Sinch Engage: SMS, MMS and RCS
The reviews for this Shopify app are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's effectiveness in re-engaging customers through SMS marketing, especially in recovering abandoned carts. The user interface is praised for being user-friendly, and the customer support team is highlighted for being responsive and helpful. Additionally, some users mention that the app is cost-effective compared to other SMS apps available. On the negative side, there are complaints about the app's unreliability, especially in terms of customer communication. Users have reported being frequently logged out of the platform, leading to missed notifications from customers. Some users also mention poor customer support experiences, with difficulties in getting meaningful help or resolutions for issues. There are also concerns about the app not working as expected, such as issues with topping up credit and removing SMS campaigns. Overall, while the app has its strengths in SMS marketing and user interface, improvements are needed in terms of reliability and customer support.
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We run an ecommerce store and rely heavily on timely communication with customers, which is exactly why this app has been so disappointing. You are constantly logged out of the platform, and because of that you often miss notifications when customers send messages. For a messaging system, that makes it unreliable and difficult to use in a real business environment. Customer support has also been extremely poor. When issues arise it is very difficult to get any meaningful help or resolution. Overall the app feels unfinished and not suitable for businesses that depend on reliable customer communication. I would not recommend it.
Jason I very much appreciated your followup as AI and virtual assistance just doesn't cut it at times. Your information was great, explanation clear and we had our problems easily resolved. Thank you again. Great service
Hi, thanks for the 5-star review! We're so glad Jason was able to give you the clarity and support you needed to resolve the issue - we'll make sure he sees your feedback. Appreciate you sharing your experience! - Sinch Team
Our experience with Sinch has been nothing short of amazing. From the incredibly fast initial setup to their impressive speed to market, every step has been seamless. Their platform is user-friendly, and their attentive sales team and our account manager provides excellent support. On top of that, their competitive SMS rates and easy integration with other platforms make them a standout choice. Overall, we’re extremely satisfied with their product.
Hi - Thanks so much for the fantastic review! We’re thrilled to hear that setup was smooth, the platform is working well for your team, and that our sales and account teams have been helpful along the way. It’s great to know that we're hitting the mark! - Sinch Team
I would not recommend this app. I wanted to setup this feature for communication with my customers. Their sales team promised to setup my account but never did. After requesting feedback their answer was: we won't be offering this service to you. No reason, no explanation nothing. Who can believe this? Very unprofessional!
This app does not work. Have tried on several occasions to top up credit, just does nothing. Tried to remove an existing SMS campaign, cannot do it. Very bad design, no support. Stay away from this app.
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