Sinch Engage: SMS, MMS and RCS
The reviews for this Shopify app are overwhelmingly positive, with users praising the app's effectiveness in recovering abandoned carts and re-engaging with customers through SMS campaigns. Customers appreciate the user-friendly interface and the responsive customer support team. Positive themes include easy setup, effective SMS campaigns, and high ROI on abandoned cart recoveries. However, there is a negative review highlighting issues with credit top-up and campaign removal, indicating a need for improvement in app functionality and support.
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Jason I very much appreciated your followup as AI and virtual assistance just doesn't cut it at times. Your information was great, explanation clear and we had our problems easily resolved. Thank you again. Great service
Hi, thanks for the 5-star review! We're so glad Jason was able to give you the clarity and support you needed to resolve the issue - we'll make sure he sees your feedback. Appreciate you sharing your experience! - Sinch Team
Our experience with Sinch has been nothing short of amazing. From the incredibly fast initial setup to their impressive speed to market, every step has been seamless. Their platform is user-friendly, and their attentive sales team and our account manager provides excellent support. On top of that, their competitive SMS rates and easy integration with other platforms make them a standout choice. Overall, we’re extremely satisfied with their product.
Hi - Thanks so much for the fantastic review! We’re thrilled to hear that setup was smooth, the platform is working well for your team, and that our sales and account teams have been helpful along the way. It’s great to know that we're hitting the mark! - Sinch Team
This app does not work. Have tried on several occasions to top up credit, just does nothing. Tried to remove an existing SMS campaign, cannot do it. Very bad design, no support. Stay away from this app.
Great app, and really incredible team who are so responsive to troubleshooting any issues and made the onboarding absolutely seamless!
Great user interface! MessageMedia's customer success is team is top notch, big shout out to Lawrence S for his continued guidance.
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