Sinch Engage: SMS, MMS and RCS
The reviews for this Shopify App are mostly positive, with users praising the app's effectiveness in recovering abandoned carts, user-friendly interface, and responsive customer support. Many users have highlighted the seamless onboarding process and the ability to re-engage customers through SMS campaigns and abandoned cart reminders. However, there are a couple of negative reviews mentioning issues with setup, unresponsive sales teams, and difficulties in using certain features like topping up credit and removing SMS campaigns. Overall, the app seems to be highly recommended for its functionality and customer service.
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Jason I very much appreciated your followup as AI and virtual assistance just doesn't cut it at times. Your information was great, explanation clear and we had our problems easily resolved. Thank you again. Great service
Hi, thanks for the 5-star review! We're so glad Jason was able to give you the clarity and support you needed to resolve the issue - we'll make sure he sees your feedback. Appreciate you sharing your experience! - Sinch Team
Our experience with Sinch has been nothing short of amazing. From the incredibly fast initial setup to their impressive speed to market, every step has been seamless. Their platform is user-friendly, and their attentive sales team and our account manager provides excellent support. On top of that, their competitive SMS rates and easy integration with other platforms make them a standout choice. Overall, we’re extremely satisfied with their product.
Hi - Thanks so much for the fantastic review! We’re thrilled to hear that setup was smooth, the platform is working well for your team, and that our sales and account teams have been helpful along the way. It’s great to know that we're hitting the mark! - Sinch Team
I would not recommend this app. I wanted to setup this feature for communication with my customers. Their sales team promised to setup my account but never did. After requesting feedback their answer was: we won't be offering this service to you. No reason, no explanation nothing. Who can believe this? Very unprofessional!
This app does not work. Have tried on several occasions to top up credit, just does nothing. Tried to remove an existing SMS campaign, cannot do it. Very bad design, no support. Stay away from this app.
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