WhatsApp & SMS Notification
Send SMS or WhatsApp to clients using your own phone...
Rating
3.5
feedback
5
chart
#3,153
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
20%
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Less than a day
20%
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Less than a month
40%
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Less than a year
0%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the ability to send SMS updates directly from their phones, the feature of customers being able to reply to messages, and the personalized communication it enables. However, there are concerns about the pricing confusion, lack of additional functionalities like abandoned cart reminders, and issues with the app's execution on the iPhone platform. Users have reported difficulties in navigation, lack of clear instructions, grammar errors, unhelpful support team, and technical issues such as app failures and slow login times. Suggestions for improvement include providing detailed guides for the iPhone app, enhancing automation features, and improving the professionalism of the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 17, 2024
Says 'Free,' but your website lists a $9 /month, are you actually offering free or charging for it?（ Monthly Subscription 9 $ (USD) /month for unlimited SMS）I don’t intend to leave feedback; I’m just a bit confused.
Dec. 10, 2024
Good app! Sending SMS with my own number is an excellent feature and works good. It would be even better with added functionalities like abandoned cart reminders or custom rules.
Dec. 8, 2024
This app is a game-changer for my store! I love being able to send updates directly from my phone, and my customers appreciate the quick, personalized notifications. Highly recommend it!
Thank you for your message! It’s always a pleasure and truly motivating to come up with new ideas and features.
Dec. 7, 2024
Amazing app! My customers can reply directly to my SMS messages, making communication seamless. It’s like having a personal connection with every customer. Brilliant!
Happy to read that! We are actively working to enable the reading of this kind of message. Thank you so much! 😊
Dec. 5, 2024
While the concept behind the app is promising, its execution leaves much to be desired, particularly on the iPhone platform. The app is difficult to navigate, lacks clear instructions, and contains grammar errors. The support team is often unhelpful; when I email them, they frequently fail to address all my questions, requiring additional follow-ups. Moreover, the iPhone app does not offer automation or push notifications, and there are instances when the app fails to open, or logging in takes an unreasonably long time. Errors in order numbers and phone numbers have also prevented me from contacting buyers. To improve, I suggest providing detailed guides or instructional pages for the iPhone app. When I inquired about this, my request was ignored. A more professional support team would also make a significant difference, as the current support often comes across as defensive and dismissive. It appears that the owner personally handles feedback and tends to take comments too personally, which further impacts the user experience.
I have answered all the questions by email, dozens of emails. and each time, I requested that you use our online request system for better tracking based on the type of request. I have provided assistance at every level and done my best to simplify the user experience. A new update will soon be available to make things even easier. Errors have been made due to incorrect use of the base Shopify file. I hope to see you as a user again in the future.
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