WhatsApp & SMS Notification
The reviews for this Shopify app are quite mixed. On the positive side, users appreciate features like sending SMS with their own number and the concept behind the app. However, there are several negative aspects highlighted in the reviews. Users complain about the lack of support for other languages in SMS, unresponsiveness to emails, the app not working, difficulties in navigation, lack of clear instructions, grammar errors, and issues with the iPhone platform. Some users also express confusion about the pricing structure and mention problems with automation and push notifications. Overall, there are concerns about the functionality, support, and user experience of the app.
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Hi Developers, i've sent you 2 emails regarding issues but have not heard from you. i used the 'Get support' function to provide details about my issues and it says that messages will be sent to the dev and replied to my email. it has been a week+ Are you guys still active?
Hi, Yes, we are still active! I'm sorry to hear about your issue, and I’m personally going to make sure it gets resolved. Could you please send me your ticket number by email? I will look into it myself. Best regards, Thomas (CEO)
Shopify app isn't working . I just see a blank page.
Says 'Free,' but your website lists a $9 /month, are you actually offering free or charging for it?（ Monthly Subscription 9 $ (USD) /month for unlimited SMS）I don’t intend to leave feedback; I’m just a bit confused.
While the concept behind the app is promising, its execution leaves much to be desired, particularly on the iPhone platform. The app is difficult to navigate, lacks clear instructions, and contains grammar errors. The support team is often unhelpful; when I email them, they frequently fail to address all my questions, requiring additional follow-ups. Moreover, the iPhone app does not offer automation or push notifications, and there are instances when the app fails to open, or logging in takes an unreasonably long time. Errors in order numbers and phone numbers have also prevented me from contacting buyers. To improve, I suggest providing detailed guides or instructional pages for the iPhone app. When I inquired about this, my request was ignored. A more professional support team would also make a significant difference, as the current support often comes across as defensive and dismissive. It appears that the owner personally handles feedback and tends to take comments too personally, which further impacts the user experience.
I have answered all the questions by email, dozens of emails. and each time, I requested that you use our online request system for better tracking based on the type of request. I have provided assistance at every level and done my best to simplify the user experience. A new update will soon be available to make things even easier. Errors have been made due to incorrect use of the base Shopify file. I hope to see you as a user again in the future.
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