Gen X Printworks review for Printy6 ‑ Print On Demand

June 30, 2019

UPDATE: so it took Printy6 a full week to respond to my request for specs by telling me "sizing was after the next step." Their customer service literally doesn't understand what they do and told me where to find the size chart. I just want to know what size files they need for certain items but, obviously, that's too much to expect from a company that allegedly does "print on demand." Their answer to "what specs to you need to print because I'm tired of guessing" is "Size 10." They don't offer a lot of products, the only thing I was interested in were the sneakers because their sneakers don't have the black rubber that, but they are so not worth the effort to get an answer from them. So, so, so much guesswork. The only specs they give you is upload a jpg in 300dpi. Cool. Except...they don't tell you what SIZE you need to upload for any given product and if you go too big then it takes forever to get the image to upload and create the mockup. I tried asking the alleged "chat" where the literal specs for each item is but I was told "chat" was offline and they'd email...eventually...when it suited them, I guess. I've been trying for the last half hour to get a mockup for a wallet created so I can offer it on my site, but I feel like Goldilocks and just can't find the right size image to get it to work. Also, their set up time is long. 3-7 days leaves a lot of time in between. I get that they can't guarantee 3 but people like to have at least an idea of when they'll receive their items and saying "anywhere from 1-3 weeks" isn't good customer service. On the plus side, which is why this was a 2 not a 1 star review, they do offer some (limited) products like wallets and sneakers that look nice. We'll see.