Lingo Ink review for Printy6 ‑ Print On Demand
Feb. 21, 2020
If there were 0 stars I would of chose that Printy 6 is a complete joke and I am not sure why Shopify would align themselves with this company. I have a customer who purchased an item a month ago and has not received their product. I emailed them several times the 1st excuse was the staff is celebrating Chinese new years wait until next week. They was not even going to let myself or the consumer know that of this unless I contacted them. Now they are saying that they do not know when the customer will get their product because of the virus and again I had to follow up with them after they took money and still no product has been shipped. If you don't want to start off poorly with your customers do not get this app it has been a complete nightmare I have contacted Shopify because they have affiliated with them to help solve this issue.
Hi, This is John from Printy6, we are so sorry for the order was delayed, because the Chinese New Year Holidays and corona-virus in China, almost all factories and shipping companies were forced to go out of business. The good news is the epidemic has been brought under control, our factory and shipping companies as been back in operation since 5 days ago, I wonder, could I just crave your more indulgence ? I think your order will be fulfilled within couple days, or we can just fully refund to you. With regard to this case, we are deeply sorry. Best Regards, Thanks.
