Poulet by PP review for Printy6 ‑ Print On Demand

May 25, 2020

I would rate zero if I could. At first my product was printed quickly, but then it got stuck to shipping. I waited 21 days before reaching for them, knowing the context of COVID-19. I paid 27.99$ for my item and 11.99$ for my shipping. Then, I reached for them to ask them the status of my order, and what I got as an answer is an absolute joke/scam : "We cannot ship your order due to COVID-19 increased prices of shipping. You will need to pay an extra 18$ and then we'll be able to ship the order" Which is BS, for many reasons: - I paid my order already in total, and was never told that beforehand. I also already paid 11$ for EXPEDITED shipping in Canada, so I consider my shipping paid. - It means that, if I wasn't diligent, my order would have never been sent and NOBODY would have reached out to tell me that?!? Are we supposed to run after the companies we do business with? I don't think so. It is unacceptable. It was the company's responsibility to reach for me to tell me there was shipping increased cost. Not me having to discover that info, out of nowhere. Now my order is sitting and nobody over at printy6 ever reached for me. What an unprofessional company. They care about volumes, not clients. It smells like a big scam : 11$+ 18$ USD to ship a small box is ridiculous. I want a refund for this order as the shipping costs were never presented this way, and I refuse to pay the extra 18$. Please reach out for me at [email protected] to fix this issue. My store is petit-poulet-clothing.myshopify.com