Beverly Carlyle review for Printy6 ‑ Print On Demand

March 18, 2021

UPDATE: Printy6 is probably a small supplier. Because vacation or not, there is no excuse to continue accepting orders, charging money, and then failing to meet your own production deadlines. There is no excuse for ignoring support emails, and answering some of them 3 weeks late, and the replies were below par, if not outright unacceptable. I offered Printy6 to refund and cancel the order, but they of course wanted to keep the money and fulfill the order late, and ignored this email. They offered no compensation, no way to recover from their mistake. Moreover, the print quality was far from great, I would say borderline acceptable. If you are going on vacation, you should notify the users, and not accept any new orders. If we fail to meet the deadlines we give to our customers, we need to refund and suffer the cost. Printy6 did nothing to mitigate this situation, because "what can you do". Right? We are now using JetPrint for all our shoes manufacturing, and we more pleased with the results and customer support, however they are not perfect as well. In summary, Printy6 is a real app (so I upped them from 1 star to 2), but not a very good one in our experience, and they did nothing to win us back. Absolutely nothing. US suppliers know what US customers expect ("customer is always right"), and Printy6 did not help us achieve that level of customer satisfaction. Shame.