Phoenix Shaving review for Printy6 ‑ Print On Demand
May 18, 2021
I have had an item "in production" for 14 days. Support is not responsive, customer is frustrated, Printy 6 help is non-existent. They replied to this review but still have not relied to the support ticket that was "created" on my behalf.
Dear, This is John from Printy6, we noticed that you have an order is in production about 14 days, and you sent us several emails but didn't get response from us, I have checked your order #98430 , we are so sorry for the order was delayed, we cannot produce this item for you, because of the mockup image is created so long time ago, we had a upgrade and a migration for the mockup images, during this migration, your Shopify store is inactive, caused the image lost, you need to re-submit the image to us. We haven't received your emails until now, we are still looking into what was happened about the lost emails, If you can get this email, please get back to us ASAP , we are so sorry for the inconvenience. Best regards, Thanks.
