![Snuggle Partners for Shopify](https://cdn.shopify.com/app-store/listing_images/41a82c4d040cf2b156ef338cfd9cf572/icon/CLT0_amo2u8CEAE=.jpeg)
Snuggle Partners
SnugglePartners - Print on Demand
Rating
1.1
feedback
3
chart
#8,715
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
The reviews for this Shopify App highlight significant issues with customer support and communication. Customers have expressed frustration over the lack of response to inquiries, delays in order processing, and even account cancellations without proper resolution. The negative themes that stand out include poor customer service, unresponsiveness to emails, and a lack of communication regarding order status and delays. Despite some positive feedback on the quality of the product, the overall experience seems to be overshadowed by the app's shortcomings in customer support and communication.
Highlights
Rating Breakdown
All reviews
May 9, 2024
Avoid at all costs. Worst customer support. They don't bother to get back to you when there is an issue. Then lie to cover up there lack of customer service Funny though they were quick enough to delete my account instead of addressing the issues at hand There is plenty of other companies out there that do the same. Cheaper prices and much better customer service Well actually its not difficult to get better customer support elsewhere
Jan. 7, 2022
Really bad customer service. Cancelled our account because we opened a PayPal case against them after they did not reply to two emails regarding a lost order, and then completely ignored us once again when we tried to resolve this. Rude and unprofessional - avoid.
May 26, 2021
Update: 25/05/21: We have received the sample, and I have to say its very high quality print wise, with good colour, so have increased rating to 2 stars. It's a shame the communication let things down, especially as our customers won't tolerate such a delay......................................................Update 24/05/21: I have just received my refund and an apology, plus they will still be sending our sample. The lack of promised communication is frustrating and not acceptable, however I shall update the review once the order has arrived...................................................... ..Original review: Terrible service and I'm writing this out of frustration. We placed one order over 2 weeks ago for sample purposes that still hasn't gone to print, and poor communication has lead to this review. As of yesterday morning I contacted them to cancel the order and give us a refund, but I'm yet to receive a reply. Before placing the order, I contacted Snuggle to make sure that the Stanley Stella Creator has good stock levels, especially with specific colours. I was assured they do so I placed an order for testing/sample purposes. Their print time is stated as 5 working days. Over a week later, it still hadn't gone to print. I contacted them only to be told that they were having supply delay problems - which, as you read previously raises eyebrows - and it would go to print the following day. If there were any other delays they would contact me. Fast forward to today which is the following week, it still hasn't gone to print and nobody has contacted me.
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