Soapbox for Shopify

Soapbox

One app for all of your e-commerce fulfillment needs.

Developer
View on App Store

Rating

4.5

feedback

8

Reviews

chart

#11,192

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    50%
  • More than a year
    50%

Reviews Summary

Soapbox has received mixed reviews from users. While some customers have had a positive experience with the app, finding it user-friendly, efficient, and integrated well with their Shopify store, others have faced significant issues with fulfillment and inventory management. Negative feedback includes instances of mixed up SKUs, incorrect shipments, poor packing, and lost shipping materials. Some users also mentioned concerns about the clunkiness of the software and questionable practices related to incentivizing positive reviews. On the positive side, users appreciate the ease of managing inventory, fulfillment, and sales channels, as well as the responsive support team.

Highlights

Mixed reviews
Fulfillment and inventory issues
User-friendly interface
Efficient integration with Shopify
Responsive support team

Rating Breakdown

  • 5
    88% (7 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 2, 2023

If you sell a product and need help fulfilling your orders, do yourself a favor and DO NOT use Soapbox. I lost count of the number of issues we've had with Soapbox as our 3rd-party fulfillment company. As our "master of inventory," they frequently mixed up our SKUs and, thus, our inventory, resulting in more work on our end. They frequently shipped the wrong product to customers, retail stores and even to our own headquarters. Orders were not packed correctly and showed up looking thrashed. They "lost" hundreds of dollars worth of our shipping materials, claiming they were never received the delivery, yet it was signed for by an employee. The issues were endless. Their software is just as clunky as their operations and thinking. I dreaded navigating my way through it, because I knew it would result in more questions and more rabbit holes. Oh, and all these 5-star reviews from 2022? Soapbox offered a $25 shipping credit to its clients on July 13, 2022 in exchange for a review on the Shopify app store, which goes against Shopify's policy about that very matter right above the "submit review" button. Everything about our experience with Soapbox was awful.

Using app

About 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

July 22, 2022

Soapbox has been an amazing partner and support system in fulfilling our customer orders. Highly recommend!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 20, 2022

The best thing about this app is that it's user friendly. That's always the most important thing we look for. Manage everything fast and easy. All of your fulfillment needs made easy.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2022

We started using the Soapbox App ~1.5 years ago and are really happy with the way it is integrated with our Shopify store and Amazon FBM store to streamline our fulfillment and shipping needs as a rapidly growing business! Have to note that the support team is incredible too so if you have any issues or customization asks they're fantastic. Highly recommend and know we'll be using this as we scale far into the future!

Store

ELAVI

Using app

Over 1 year

Total reviews

6

Average rating

4.3

5 / 5 Share

July 13, 2022

I'm super happy with my experience using this software for my growing business. It's a pretty great interface and easy to understand/intuitive and the support has been A+++!

Using app

3 months

Total reviews

2

Average rating

5.0

All reviews

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