Soapbox for Shopify

Soapbox

One app for all of your e-commerce fulfillment needs.

Developer
View on App Store

Rating

4.5

feedback

8

Reviews

chart

#4,801

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    62%
  • More than a year
    62%

Reviews Summary

The reviews for the Soapbox Shopify App are mixed, with both positive and negative aspects highlighted by users. On the positive side, many users praise the app for being user-friendly, saving time and money, and providing excellent support. Users appreciate how the app integrates well with Shopify and helps streamline fulfillment and shipping processes. The support team is also commended for being responsive and helpful. However, on the negative side, there are complaints about issues with order fulfillment, including mixing up SKUs, shipping the wrong products, and poor packing. Some users also mention clunky software and operational issues with Soapbox. Additionally, there are concerns raised about the authenticity of some 5-star reviews, suggesting that incentives may have been offered for positive feedback.

Highlights

User-friendly interface and integration with Shopify
Efficient fulfillment and shipping processes
Responsive and helpful support team
Issues with order fulfillment and operational challenges
Concerns about authenticity of some 5-star reviews

Rating Breakdown

  • 5
    112% (9 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 2, 2023

If you sell a product and need help fulfilling your orders, do yourself a favor and DO NOT use Soapbox. I lost count of the number of issues we've had with Soapbox as our 3rd-party fulfillment company. As our "master of inventory," they frequently mixed up our SKUs and, thus, our inventory, resulting in more work on our end. They frequently shipped the wrong product to customers, retail stores and even to our own headquarters. Orders were not packed correctly and showed up looking thrashed. They "lost" hundreds of dollars worth of our shipping materials, claiming they were never received the delivery, yet it was signed for by an employee. The issues were endless. Their software is just as clunky as their operations and thinking. I dreaded navigating my way through it, because I knew it would result in more questions and more rabbit holes. Oh, and all these 5-star reviews from 2022? Soapbox offered a $25 shipping credit to its clients on July 13, 2022 in exchange for a review on the Shopify app store, which goes against Shopify's policy about that very matter right above the "submit review" button. Everything about our experience with Soapbox was awful.

Using app

About 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

Aug. 3, 2022

We have been using the Soapbox software to manage the shipments of our board games for almost 3 years (their app used to be private but just went public within the last few months). They have saved us so much time and money! Thank you to their amazing support team. This is great for small to medium sized businesses and can scale into a large operation if you start doing hundreds or thousands of orders a day!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 22, 2022

Soapbox has been an amazing partner and support system in fulfilling our customer orders. Highly recommend!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 20, 2022

The best thing about this app is that it's user friendly. That's always the most important thing we look for. Manage everything fast and easy. All of your fulfillment needs made easy.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2022

We started using the Soapbox App ~1.5 years ago and are really happy with the way it is integrated with our Shopify store and Amazon FBM store to streamline our fulfillment and shipping needs as a rapidly growing business! Have to note that the support team is incredible too so if you have any issues or customization asks they're fantastic. Highly recommend and know we'll be using this as we scale far into the future!

Store

ELAVI

Using app

About 2 years

Total reviews

6

Average rating

4.3

All reviews

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