Soapbox
The reviews for the Soapbox Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's integration with Shopify and other sales channels, its ease of use, and the support provided by the team. Users find it helpful for managing inventory, fulfillment, and shipping efficiently. However, on the negative side, there are complaints about frequent issues with order fulfillment, including mixing up SKUs, shipping the wrong products, and poor packing. Some users also mention clunky software and operational issues. It's worth noting that there are concerns about incentivized reviews in exchange for a shipping credit, which may have influenced the high ratings.
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If you sell a product and need help fulfilling your orders, do yourself a favor and DO NOT use Soapbox. I lost count of the number of issues we've had with Soapbox as our 3rd-party fulfillment company. As our "master of inventory," they frequently mixed up our SKUs and, thus, our inventory, resulting in more work on our end. They frequently shipped the wrong product to customers, retail stores and even to our own headquarters. Orders were not packed correctly and showed up looking thrashed. They "lost" hundreds of dollars worth of our shipping materials, claiming they were never received the delivery, yet it was signed for by an employee. The issues were endless. Their software is just as clunky as their operations and thinking. I dreaded navigating my way through it, because I knew it would result in more questions and more rabbit holes. Oh, and all these 5-star reviews from 2022? Soapbox offered a $25 shipping credit to its clients on July 13, 2022 in exchange for a review on the Shopify app store, which goes against Shopify's policy about that very matter right above the "submit review" button. Everything about our experience with Soapbox was awful.
Soapbox has been an amazing partner and support system in fulfilling our customer orders. Highly recommend!
The best thing about this app is that it's user friendly. That's always the most important thing we look for. Manage everything fast and easy. All of your fulfillment needs made easy.
We started using the Soapbox App ~1.5 years ago and are really happy with the way it is integrated with our Shopify store and Amazon FBM store to streamline our fulfillment and shipping needs as a rapidly growing business! Have to note that the support team is incredible too so if you have any issues or customization asks they're fantastic. Highly recommend and know we'll be using this as we scale far into the future!
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