Invengo SmartCare Store review for Sobot AI Agents & Live Chat

Overall, Sobot AI has been a great fit for our customer support. It centralizes all our channels into one place and handles routine FAQs 24/7 with impressive contextual understanding, significantly cutting down our ticket volume. Human handoffs are seamless, and the QA tools add solid value. While complex cases still need a human touch and initial backend setup takes some effort, it noticeably reduces long-term support costs. Highly recommended for growing teams.