Force of Life review for ZigZag Returns & Exchanges
Jan. 3, 2023
I installed the app and found that the the interface was a bit difficult to navigate and when trying to contact support it took ages to get a response. I was struggling to work out how to customise the returns page and when I finaly got an answer with support, I was told customisation was not available on the free plan. Pretty disappointed as I wanted to try this app out and see if it's the right fit for my store but when it looks so bad on my page, I didn't want customers to see it, looking so bad
Hi Force of Life, Thanks for your review and sorry to hear about your experience with the Sorted Returns app. Due to the bank holidays, our support team were not available New Year's Day or yesterday unfortunately - our apologies about this. I understand our team were in contact this morning to follow up on your app installation and provide an overview and discuss any questions - when checking over your return portal all appeared to be working well, but you had advised you were keen to alter the styling of your return portal which is not available on the free monthly subscription. We do offer 14-day trials with any of our paid monthly plans so our customers can test functionality and ensure it meets their expectations before committing to payment - apologies if this has not been explained properly. I'd be happy to follow up with a call to discuss this further and provide a quick online demo - let me know your thoughts. All the best, Sorted Returns
