Complete Archery review for Sparq Product Filter & Search
July 26, 2019
App keeps lagging and freezing. Do not recommend. Customer service has a pushy aggressive approach to marketing as well. Too little customizations, and where there are customizations they lack simplicity. Needs improvement. No, I won't remove my review.
Hi Sebastian, At the onset, I am sorry that we couldn't live up to your expectations. I also want to take this opportunity to address your feedback constructively. I am sorry that you faced speed issues with our Shopify backend app and will work on it to improve for your location. I am concerned if my customer support team came out as "pushy and possibly marketing" to you. I want to assure that the only intent is to be friendly and helpful to our clients. We provide onboarding services to all of our clients to help them use Sparq to best during the trial period which helps them understand the value we bring. This service is currently free of cost to all of our customers to make it easier for them to get on-board. I feel this probably could have created confusion for you that we are being pushy though the intent is to help you on-board easier. Lastly, about the lack of features or simplicity of features, I partially agree about those. We are a growing product and definitely have a long way to go until we have all the bells and whistles. Despite that, we bring a lot of powerful features such as extremely fast search experience (under 50ms response time), Smart Dynamic Filters, Synonyms, etc which can be configured both from front-end and back-end (via customer support) I hope we can work again sometime and get a chance to improve on this experience,
