Jannettes Boutique review for SPOD ‑ Print‑on‑Demand
May 19, 2023
Sad to say am very disappointed in their lack of communication & production. Three orders placed, for 3 weeks says awaiting production & sent multiple emails with no response and called with very rude worker comments. I have not received the orders for my customers & they still have not refunded me for these orders either. They claim to be in Las Vegas with the printing capability to provide custom printed products when clearly, they don't have the means to keep up with demand. These orders I had to refund the orders personally through my personal back up funds. If they don't refund these orders filing complaints with the Police and BBB as this is fraud and a felony charge as the orders were that much. UP date: I called customer service again today, they claim orders they have but didn't charge me. This is a lie, have receipts downloaded, bank statement where they charged my debit card for the 3 orders. They steal your money! I have contacted BBB and the Police department in Nevada and sent all my proof of them stealing my money. The sad part is, they are sample orders and claim more verification documents is needed to protect themselves from fraud. What about your customers small business owners, who put their trust in your service maybe we should ask for verification from each employee and your overall business to protect us from thieves that you are. Money is too hard to come by for everyone! I hope Shopify and all other platforms ban your services so no one else falls victim to your stealing and lies. You refund my money, then maybe I change my review but will never use your service again. Printify is a lot better and honest people, avoid SPOD.
Thank you for your feedback. For security purposes all accounts must be verified before orders can be produced. Additionally, as SPOD does not facilitate the payment from your customers, we are unable to refund customers on your behalf. When a customer places an order through your integration, then the customer is submitting their payment to you through your integration directly. You would receive your payment for the order from the integration you are using. Once the order is submitted to us, then we would collect payment from you for the order with the entered Payment Details in your SPOD app. However we would not produce orders until your account has completed verification. Orders that are unable to be produced would not be charged to your account.
