Salsa Valentina Shop review for Spreadconnect

April 30, 2020

I have not tried out the products yet so my review is solely based upon the customer service. I had some issues with my credit card not being able to be processed. The whole process took about 7 weeks to resolve. The reason this is a 5 star review is because once I got to the right person, Adam Smalley (Junior Marketing and Project Manager) he dealt with it and fixed it within about a a week and a half which is an acceptable amount of time, in my eyes, because it was a rare issue. Basically when I added my card to their store profile it would automatically run a charge with a $0 amount. On my Bank's end there was a billing addres mismatch but when just a $0 amount was being charged, they couldn't see much information or what billing address was being submitted by SPOD that was mismatching with the one connected to my card. Long story short customer service in the US left me hanging for about 5 weeks, not responding to emails promptly or calls and not sending me to the right person. When i put some pressure, I finally go through to some higher up tiers and got assigned to Adam who fixed the issue promptly, apologized for the issue and gave me 20% off for 2 months as well as about 10 items of free samples to start off with. Adam you deserve a raise! You dealt with this just like excellent customer service does. Thank you so much!