Trinity Mom review for Spreadconnect
June 20, 2020
The prices are great but it has taken too long to complete orders and respond to my question via the support channel. My customers all said and I have seen with my own eyes the quality of the shirts. The design is too small and has the faded look and the shirts were wrinkled.
Hello Trinity Mom, Thank you for giving us your honest feedback, we're so sorry to hear that you were unsatisfied with our services. We did struggle with reduced capacities in our production facilities over the past weeks as well as a very high backlog of emails and calls in our customer service which is why we had to up the production and response times. On June 24th we were finally able to reduce production times to 4 business days for ca. 50% of the orders and 6 business days for ca. 90% of them. Also, we now have more people helping out our colleagues in customer service and try to get back to all requests within a maximum of 4 business days. We know that this can still be frustrating for our merchants and try to be transparent about this and to update our merchants as best we can on the following FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article I can see that your store is closed now, perhaps you would still consider sending us pictures of the orders that were not to your satisfaction to [email protected], so we can try and find our what went wrong and maybe still offer you a solution for compensation.
