SLP Sippy Cups and More review for Spreadconnect
July 22, 2020
I like the ease of designing my products. I have tried to place two sample orders, but have been unable to do so. I have reached out to customer service multiple times on each order. The second sample order I have reached out 3 times with no response. If I cannot get a response on a sample order, why should I continue to use SPOD for my business?
Hello SLP Sippy Cups and More, Thank you for your honest feedback, we're sorry to hear that you had such problems with the sample orders and with reaching customer sercive. At the moment, it can take up to 4 business days for our colleagues to get back to requests since we still have a very high intake of emails and calls every day. We try to be transparent about this in our designated update page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article Also, I could see that after the two sample orders that didn't work out, the customer orders shipped already and you have a new sample order from yesterday that is already being produced. It seems that you are still willing to be using our services, so we hope this cooperation will work better from now on.
