Nurse It Like You Mean It review for Spreadconnect
Aug. 19, 2020
I ordered samples on May 28th that have not arrived yet. I tried a second order that came but took about 7 weeks. I emailed customer service several times and received only generic responses and they will not process a refund. Currently trying to figure out where my shirts are - will not use for customers as it will likely create problems moving forward. For the shirt I did get it was the expected quality
Hey there, Thank you for providing your feedback and apologies for the troubles you had. The order was placed on May 29th and we handed the order over to FedEx on June 5th. From there on the process is not in our hands anymore. Shipping to Canada from the US was always troublesome due to the customs process. This problem got worse during the last month. The only options we have are not shipping to Canada, prepaying customs on behalf of you (and increasing shipping prices to Canada to ~20% of the order value) or to accept that few orders are caught in the customs process for ages. Could you please drop us a quick mail to [email protected] to check if you want us to resend or refund the order. Kind regards Robert
