bunlyshop review for SPOD ‑ Print‑on‑Demand
Sept. 28, 2020
SPOD has good communication, but the backend on shipping isnt the best, the free shipping took 4+ months (and no one had any info on the whereabouts), i asked for a refund because 4 months is unacceptable, but no refund provided. Also some of the prints were a bit shoddy.
Hey there, Thank you for the review. We are sorry that you experienced trouble with the shipping of the order. I would like to point out that the issue is in the Canadian Customs process and not with SPOD. The customs process is unfortunately not very reliable nor fast by any means. The order was placed on July 4th (not 4 month ago) and was shipped on July 9th (due to holidays). After it was shipped we rely on the shipping providers and the customs process as any other provider does. In our documentation I can't find any request for a refund so I assume this was why none has been processed. Just did this now so that you do not have to pay for the flawed customs process. Kind regards Robert
