Rasika Designs review for Spreadconnect
Oct. 29, 2020
Super negative experience with SPOD, Did a samples order 2 months ago, and it never showed up. Yesterday contacted them for a refund since it is clearly lost and the tracking they gave me doesn't return any information in my country's post system. Their answer was they won't refund it since it has arrived in my country over a month ago. Just be aware of how things work with them... Won't ever trust my client's orders to anyone who's acting like this, and will never work with them again.
Hello Rasika Designs, We're very sorry to hear that you had such bad experiences with us. Indeed, we can only offer tracking for international Express shipping, not for the standard shipping, and in cases such as yours, parcels almost always get delayed at the customs department of the shipping country. We understand your frustration that we as the fulfiller cannot refund for the potential failures on behalf of the shipper. Of course, we will be taking your feedback into consideration, hoping to improve our services. All the best for you and your enterprise!
