Florian Winkelmann review for Spreadconnect
Dec. 24, 2020
I am also very disappointed. The print quality on my sample order for shirts and caps was really faint/pallid. I´m still waiting for a customer support feedback. A white print on a black snapback is really realy bad and you can see the stitches through the print. My sample shirt, designed with front and backprint, came without the backprint. I would not recommend SPOD at the moment.
Hello Florian Winkelmann, Thank you for leaving your honest review. We're very sorry to hear that you were so disappointed in our print quality, however, we could not find a message with the email address connected to your account. Have you maybe mistakenly reached out to Shopify and not us? Please make sure to send the request to [email protected] again in that case so that they can issue a refund and open a case with production over the missing print and bad print quality. Also, please bear in mind that our customer service colleagues had some time off over Christmas (including the 24th) and the same holds for New Year's (31.12. and 01.01.) which also delays responses. You can find this information also in our FAQ: https://faq.spod.com/hc/en-us/articles/360016383694-What-Are-SPOD-s-Working-Hours-and-Holidays-#article For the cap, our recommendation is currently to use flex or flock printing, as it is much more suitable for these kinds of products: https://www.spod.com/playbook/news/flex-and-flock-now-available. Perhaps, after the refund was issued, you might want to try another sample order with a different printing technique.
