Leycus review for Spreadconnect
Jan. 14, 2021
(1) This app and fulfillment requests will not work if customer names (and maybe addresses) have letters with marks. I contact them for support, they say that letters with marks are considered as special characters and suggest me to edit the name of customers by myself. How funny it is! They also say that it cannot be fixed at their end because it has to do with address fields. So much funny and non-supportive! (2) The app also does not send any notification to you in case action from the store admin is needed. You might end up in knowing issues until you receive complaints from customers as they are waiting too long but not receive anything whatsoever. (3) When I add a second customized product to cart, there is no image, no name and variant, no price of the product. I have raised this issue for 20 days but it is not fixed.
Hi Leycus. Thank you for taking the time to review our app. We are sorry to hear that you are experiencing some issues. I've forwarded the Customized Product bug to our Dev Team. When it comes to your first point, we do support most letters with marks. I'm sorry that we were not able to help you further when you contacted us. If you are still facing that issue, please send us an email to [email protected] and write it to the attention of Jean-Michel. I'll make sure to answer your questions and follow-up on your requests. Kind regards, Jean-Michel Merchant Success Manager
