SkuHarmony
Sync Your Inventory Between Your Store and 1 Square Location.
Rating
4.0
feedback
14
chart
#3,481
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
36%
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Less than a year
50%
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More than a year
14%
Reviews Summary
The reviews for the Squarify app are mixed, with both positive and negative aspects highlighted by users. Positive feedback includes praise for the ease of use and seamless integration between Square and Shopify inventories. Users appreciate the simplicity of the interface and the time-saving benefits of the app. Customer service, particularly the responsiveness of specific representatives like Josh and Chad, is also commended for helping users resolve issues and navigate the onboarding process. On the other hand, negative reviews point out issues such as inventory duplication, syncing errors, and lackluster customer service response times. Some users experienced discrepancies in inventory numbers between Square and Shopify, leading to confusion and frustration. Additionally, there are concerns about changes in pricing plans and perceived attempts to prioritize profit over user experience. Despite these challenges, the majority of users find Squarify essential for managing inventory across different platforms and appreciate the support provided by the team.
Highlights
Review RSS Feed
All reviews
April 11, 2022
I really love the ease of use of the app! it makes keeping my square inventory connected with my shopify inventory seamless and smooth; the integration and interface are super simple and easy to understand and use. this app makes my busy life just that much easier, and that way i can better serve my patrons!
Thank you so much! We are glad that SkuHarmony is making your busy life that much easier!
Feb. 16, 2022
I can completely relate to the other reviews saying that it duplicated their inventory and made a huge mess. However, once I sat down with customer service via zoom and they explained how to fix it, it made so much sense. I run a brick and morter via square and have an online store via shopify and hopefully once I get my duplicate skus edited...this platform will do what it says. It does take time to onboard the two apps. Just make sure you don't have duplicate skus in your inventory or you will have a mess when you merge! Josh in customer service is Super helpful and Id reach out to him if you have questions!
Oct. 15, 2020
Every time I add inventory to Square, the numbers in Shopify get screwed up. It often goes rogue, altering inventory numbers when no transactions have taken place to change numbers. Auto-sync works sporadically. Heading into the holiday season, I really need to trust the sync between Square and Shopify but cannot with SkuHarmony.
We apologize for any issues you were experiencing in syncing inventory. Please contact support to troubleshoot your unique case and we'll get to the bottom of why this might be happening.
Oct. 22, 2020
I'm trying to use this app to sync my square brick and mortar and my online, however customer service is so lacking that they don't even write back for weeks to help me get set up. Please check / answer your emails guys!! Thank you for your reply. We would appreciate a call back or email to help us get this app set up. Thank you Kindly.
We apologize for any delays in support during late September. We had changed settings in our customer support management system and didn't realize we were filtering some messages incorrectly. This is now resolved.
May 27, 2020
It worked great for almost a year, then they updated the app supposedly. The customer service was really lacking. The person I spoke with was very cavalier. (As if it did not mater that my inventories were not synced daily from my POS to my website.) Now, it does not work at all! I went to remove the app to try and reinstall it. The plan I was using is no longer available. But they do have a plan that no costs $49/month. Hmmmm! I think I see where the problem is... Its all about trying to make more money than they were. Will not ever recommend this app.
Thank you for your review; and I apologize for your poor experience. To resolve this, please disable automatic syncing and manually reconcile the inventory quantities using Shopify and Square. Then, manually sync your inventories to ensure everything pulls into SkuHarmony correctly. Then you can re-enable automatic syncing to continue keeping your inventory in sync. SkuHarmony is free to manually clone and sync your inventory, and $49 monthly to automate the inventory quantity syncing. No changes have been made in pricing.
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