SquidVision Revenue Heatmaps
SquidVision Revenue Heatmaps on Shopify App Store
Rating
4.1
feedback
11
chart
#5,721
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
18%
-
Less than a day
0%
-
Less than a month
36%
-
Less than a year
36%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the application's features such as tracking revenue, clicks, visitors, and orders, which helps them improve their website's user experience and make smarter decisions. Users also praise the technical support provided by the app, stating that it works at a high level and is essential for increasing store income. However, on the negative side, some users have reported technical issues with the app, such as clicks showing up in unexpected places and difficulties in contacting support. These users express frustration with the lack of response from the support team, making it challenging to resolve issues and justify the monthly subscription cost. Despite these challenges, many users find the app valuable for tracking customer behavior and improving conversions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 22, 2023
Don't waste your time! Installed with a $49 plan, App did not track any clicks or revenue after 48 hrs, and no support email or chat. Only way to contact support is via a form on their site – and even that didn't work : "Oops, something went wrong when submitting the form". I give zero stars for zero access to this company for help.
Hey MPG, sorry about the issues. We emailed you twice with updates over the last several days as we've been working to correct the issue. Not sure why you didn't get the emails.
June 21, 2023
Good application, quality technical support, the application works at a high level, anyone who wants to increase the income of his store advise
March 2, 2023
It seems like it could be an incredible tool to have, & would really help narrow down what needs to change on our website. My issue is that I'm having populated clicks showing up in a line down the left-hand side in an area where there's nothing to click on. I've tried to contact support multiple times, but no response. If I could figure out what the issue is & get it fixed, this would be a necessary app, but we can't pay a monthly subscription on something if the technical issues don't get answered. I had real high hopes for this app, especially after seeing all the reviews about how great customer support was, but that just hasn't been my experience, unfortunately.
Thanks for the feedback. We didn't see any support emails from you. How did you contact us? The invisible clicks are probably from a dropdown menu as we don't currently have the ability to visually show clicks on dropdown menus so they just seem to be floating on the page.
Jan. 20, 2023
I love this app but I wish they had a breakdown of revenue by traffic source. That would make this the best app on Shopify.
Thank you for the review and the feedback. We are building this feature as we speak. Stay tuned!
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