Unnie K-Shop review for Stamped Loyalty & Referrals
Nov. 26, 2023
Dashboard is having issues. Unable to load customer details and their points, which means you cannot manually credit/debit points for them or check their points balance. Developers are very slow in fixing bugs. Not recommended for a paid app. Upon further checking, many customers points are not credited at all. This has caused great distress to our business as we have no way to track back how many points each customer should have. All we see is regular customers who have bought multiple times are not credited with any points at all. This app is so buggy it should be avoided. UPDATE AFTER DEVELOPERS REPLY =========================== No, the problems persist even till today (26 Nov 2023). Migrating to 2.0 did nothing to help. Customers who referred friend does not get rewarded, customers who left reviews does not get rewarded, customer do not get rewarded during their birthdays. Nothing works. AVOID AT ALL COST.
Hello Unnie K-Shop Team, Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've been facing with the Loyalty app. We understand your concerns and the impact these issues have had on your business. Our team is actively working to address these problems, and we're in the process of migrating merchants to our new Loyalty 2.0 experience. This should help resolve many of the challenges you mentioned, particularly those related to the dashboard and point tracking. We genuinely appreciate your patience during this transition, and we're committed to ensuring the Loyalty app works seamlessly for your business. Your feedback is invaluable in making the necessary improvements. If you have any specific questions or require further assistance, please don't hesitate to reach out to our product support team at [email protected]. We're here to help and ensure that your experience with our app is nothing short of exceptional. Your partners in success, All of us at Stamped
Loyalty Program with rewards, referrals, points & VIP tiers