Schaf Skincare review for Stamped Loyalty & Referrals

Feb. 22, 2022

Extremely disappointed. I wasted weeks of my time, and my coder's time and money spent to get this running. So many issues I don't know where to begin. The points program does not work consistently, the referral program is buggy and I received far too many complaints from my customers. Website speed is now dramatically slower because this platform is incredibly buggy and laggy. Their launcher takes way too long to load. Customers are unable to redeem rewards or refer a friend. Customer support for these critical issues is brutal - support takes 4-5 days to respond. We informed technical support 3 times that there were issues, and each time they replied with a 'fix', only to have another issue arise. The final straw for me was when their server crashed rending the whole platform useless, and customer service did not respond for 4 days. This not only was a waste of time and money it also has had a negative effect on my brand and I now have angry customers to deal with. The whole point of this app is to enhance our customer's experience and retention yet it did the complete opposite. Shockingly bad app with shockingly bad customer service.