Nordic Catch review for Stamped Loyalty & Referrals
Oct. 9, 2022
UPDATE 5 months later: STILL DOES NOT WORK FOR Shopify POS!! They keep blaming Shopify for an API issue! For 5 months I have had to manually discount customers based on points and then manually redeem those points every week. I spend about an hour every week for the last 5 months doing this. And still, customer support is a joke now! 1 day response time and it's always in the middle of the night. I'm in Los Angeles, they are half way around the world. And their initial response is "Are you still experiencing this issue?" Stamped is a joke now! I wish I wasn't so fully invested in them! Too big to care anymore! I’ve had Stamped on my store since starting 3 years ago. The owner himself used to reply to emails. Not anymore, which is fine. Good for you for growing. But now customer service is horrendous!! It takes weeks to get anything fixed. My customers cannot even redeem points in person.
Hi Nordic Catch team, Thanks so much for your many years of use, though I apologize that you have felt our support hasn't met your standards lately. We're expanding our team to ensure our service levels are top notch! After looking at your open tickets, it appears the issue that led to this review is a difficult one that has already been escalated to our most senior engineers. We've pushed a temporary workaround to your account that should keep things moving while we work on a more permanent solution here. I've reached out separately as well to make sure you're looked after and to give us a chance to address all your concerns.
Loyalty Program with rewards, referrals, points & VIP tiers