CONQUERing review for Stamped Loyalty & Referrals
Aug. 6, 2022
This app is really nice in many ways BUT they have absolutely NO LIVE SUPPORT. You can't chat and you can't call. You can ONLY send emails back and forth -- often taking a full day or multiple days inbetween replies. So if you have a problem, it will take you days and WEEKS to get it resolved. We have SO MANY unhappy customers right now because they have been trying to fix something for nearly 3 weeks at this point. Even though I think this is the bets loyalty app out there in terms of features, if I could go back I wouldn't select it for this reason.
Hi Conquering team, I can appreciate how our email support can take longer than live chat support, especially with complicated issues that require work from escalated or engineering teams. Recently, we have all created Calendly links that allow us to schedule calls with our merchants in order to serve them better. While live troubleshooting is still not an option, we hope that these calls will get us on the same page with desired outcomes, and issue understanding. I'll reach out to you directly to discuss our options and see if there's anything we can do to help your customers!
Loyalty Program with rewards, referrals, points & VIP tiers