Rating
4.5
feedback
14
chart
#2,731
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
14%
-
More than a year
50%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's functionality, ease of use, and excellent customer support. Many users have highlighted the app's ability to streamline processes, improve customer service, and save time. The support team is commended for their quick responses and willingness to assist with customization. However, there are a few negative reviews mentioning issues with installation and functionality, such as the app not working as expected and causing frustration for users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 16, 2019
F-ing AWSOME. The app is FULL of options, to let me export data exactly how I need it. I can, and have, even set up automatic exports to google drives to provide specially formatted data to Zapier for automation tasks! Best of all, on multiple occasions I have reached out to support, and gotten better service than from any other technological vendor I employ, many of whom charge hundred of times more for their services.
Oct. 2, 2018
I intend to use this app to provide a higher level of customer service. I set-up the app and let's just say I did something to it and it longer showed the box to input the customer order number and email. Needless to say, I was extremely frustrated, and it was on a Sunday. So, I sent an email expecting to get an answer on Monday, Well, these guys wrote back to me the same day, and by Monday morning they uploaded the line on computer code I needed and NOW my app is working flawlessly.
Aug. 13, 2018
Tried to installed, once asked to APPROVE CHARGES FOR STORE, click to approve then it take me to login page but its not my store login ! it was some kind of Pishing thing , THX GOD I DID NOT ADD MY USERNAME & PASSWORD, kinda scammy ! report this !
We certainly apologize with the issues you experienced. We can assure you that this app is not a phishing attempt or a scam. We would be happy to help you resolve this if you would be so kind as to contact us with screenshots and further details as to what you are seeing in sequence.
May 2, 2018
A great way to give customers some self-service capability and taking away some stress from the support crew.
March 10, 2016
This is a nice, lean little app. The support is very quick and thorough. So far, so good.
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