Avello review for Sticky Add To Cart Booster Pro
March 9, 2023
This sticky add-to-cart app was not compatible with a bundle app I had installed. After going back and forth with customer support for about 3 weeks, we finally managed to find a solution (which had to be initiated by me many times). Since implementing the solution, the tracking of my pixel has literally halved. The support won't help me with this and keeps telling me that they have not changed anything, even though the moment from when the tracking fell through the floor is litteraly the day these guys implemented this "solution". No further help is given.
Hello to our friends at Avello Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Sticky Add To Cart BOOSTER PRO. I want to extend my sincerest apologies for the negative experience that you had with the app on your website. Just to clarify, I have discussed the situation with our customer support & developers as well. They told us that the custom development has been made for the product which has bundles only. Besides that none of the development made. We are happy to go over a call with you to explain the whole scenario much better. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Regards, Tanu & the Sticky Add To Cart BOOSTER PRO Support Team
