HitPicks review for SEOAnt ‑ Sticky Add To Cart
Jan. 25, 2024
I lost a ridiculous amount of sales because the sticky cart was blocking my costumers from checking out from the drawer. Before anything, I noticed this when i added the app, then i spoke to the live chat to ask for a fix, and they did fix it. Hours later i was getting a lot of traffic on my store and a lot of adding carts missed, ended up checking and the bug was back again. This bug that they fixed for 30 minutes costed me a lot. This app is not reliable, and a simple coding problem isn't taken seriously. Just be aware before you set it up in your store, at 1 moment everything is fine, after you spend money to get traffic on the website the app might reduce your sales significantly... Check it out for yourselfs.
Hello there, I am sorry to hear about the issues you encountered with the sticky cart app. We deeply apologize for any inconvenience this may have caused you and your business. We understand the importance of having a reliable app that doesn't compromise the user experience of your customers. We have investigated the issue and have identified the root cause of the problem. The reason for the overlap of the bar and checkout button is that the z-index has not been set correctly. To resolve this, we can adjust the number to a lower range. Simply change the number to avoid overlap. The best number for overlapping issue is 25. We understand that you have lost a significant amount of sales due to this issue, please let us know how we can get your trust again. You are welcome to reinstall the app at any time and we will continue to provide support. Thank you for bringing this matter to my attention. If there is anything else I can do to assist you, please do not hesitate to let me know. Best regards, SEOANT - Support Team
