Qoblex Inventory Management
Qoblex - Multichannel Platform for Product Businesses
Rating
4.5
feedback
55
chart
#1,735
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
16%
-
Less than a year
58%
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More than a year
25%
Reviews Summary
The Shopify App has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include the app's effectiveness in streamlining inventory management systems, providing reliable analytics for data-driven decisions, quick and helpful customer support, and features like forecasting and supplier purchase order tracking. Users appreciate the user-friendly interface, real-time syncing, and seamless integration with platforms like Xero and Shopify. On the other hand, negative feedback revolves around issues with inventory accuracy, software updates causing functionality problems, lack of advanced features like back order management, and difficulties in getting timely and effective technical support. Some users experienced challenges with inventory edits, inaccurate stock levels, and communication gaps between the app's support team and Shopify support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 25, 2025
This system works extremely well for my import and distribution business. The software has streamlined my systems and I am reliant on the analytics for most of the data I base my decisions on. I would highly recommend it.
Thank you for your feedback! We're happy to hear that Qoblex is helping streamline your operations and that the analytics are making a difference in your decision-making. It's great to know our inventory management software is supporting your business. If you ever need anything or have feedback to share, don't hesitate to reach out. We're always here to help! -The Qoblex Team
March 2, 2025
A basic inventory app should do basic things, and an inventory app should do a few more advanced things. For instance, if you have back orders in for customer sales and then you receive inventory in from suppliers, the inventory management system should tell you which orders can now be fulfilled as stock is available. This doesn't, which for us makes it useless.
Hi Nick, Thank you for trialing Qoblex over the past couple of weeks. I’m Tahar, CEO of Qoblex, and I wanted to personally address your feedback because we take these matters seriously. During our initial call, we discussed how the system works, including the specific scenario you raised in this review. At the end of that call, we agreed that you would test Qoblex and then meet again to go over any issues or improvements you needed. We were looking forward to this meeting to hear from you and your team, as most of our customers use this opportunity to refine their setup and request features when needed. We reviewed your account and saw that your products were set to allow overselling, which is why all sales orders were marked as "ready to ship" or "shipped," depending on their status in Shopify. This is the expected behavior based on the settings in place, and it can easily be adjusted if needed. To clarify how this works, @Raiven has prepared a short video demonstrating the correct setup: https://qoblex-my.sharepoint.com/:v:/p/tahar/Eegu55bfwEtBgbc0ugNV1WkByKca2AwWO_b_7OR5IRgCBA?nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZWJBcHAiLCJyZWZlcnJhbFZpZXciOiJTaGFyZURpYWxvZy1MaW5rIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXcifX0%3D&e=FeqVkB Your request for an email notification listing sales orders ready to ship when a purchase order is received is a great idea. We’ve already added it to our backlog, and since we actively evolve Qoblex based on customer input, we’re always happy to collaborate on improvements. Our approach has always been to work closely with businesses to tailor Qoblex to their needs. That opportunity is always open, and if you'd like to discuss how we can make the system work better for you, let me know—I’d be happy to schedule a call. Tahar Cofounder & CEO
Jan. 29, 2025
Great software. Quick support if something goes funny.
Thank you for your feedback! We're glad you're enjoying the software. Reliable inventory management and quick support go hand in hand—we're always here to help! -The Qoblex Team
Jan. 16, 2025
If you need reliable inventory management for your Shopify store(s) and syncing of Sales & Purchase Orders to Xero, then this is the best App. We have been using Qoblex for many years, starting from a simple setup and, over time, utilizing more and more features, so we know from experience that Qoblex is a rock-solid solution for our inventory needs. The Qoblex team is also very active in developing their platform, there are new features & improvements released on a frequent basis. And most importantly, it's backed by a fantastic support team that listens and comes up with solutions.
Thank you for your kind words! We're happy to hear Qoblex has been helping with your inventory management and Shopify + Xero sync. We’re always working on new features to make things easier, and it's great to know our support team has made a difference. Thanks for being part of the Qoblex community! -The Qoblex Team
Jan. 7, 2025
If this program worked us then it would be five stars. It was easy to use and worked perfectly with our business model and inventory. However, that wasn't the case. As time went on, it worked less and less. When we decided to give up, we couldn't even change our build of materials for products we've had since the beginning. That's only one of the many issues we had. Every update seemed to destroy our ability to use it more and more. In the beginning, our main problem is that it would, without us touching it, edit how much inventory individual items had. In the beginning we would manually change the numbers to correct the changes that the program made, now, after this last update, we can't even do that. Initially, it made it so our inventory was NEVER accurate, but in the end we had no choice but to give up. We tried reaching out to tech support for both this program and Shopify (even having a three way call), and they both just blamed each other for why this was happening. Also, even with screenshots, they'd never actually answer the questions we had, just using a generic answer that didn't solve the problem we were having. We actually gave up after a while and just kept doing our best to deal with the problems knowing that our inventory wouldn't be accurate until we did a manual inventory. We have switched programs hoping that this fixes our inventory problem. We don't know for sure if it was all this program, but neither of them helped us get anywhere. All we know is that products that weren't even in Shopify (which may have been a problem in itself) would edit themselves in terms of inventory. Again, we don't know how much Shopify was involved in this, but there were many problems that arose just in Quoblex itself making it impossible to use the program. We were very disappointed and wanted to let anyone else having these problems know that you're not alone.
Hi Lisa, My name is Tahar, I am the CEO and Cofounder of Qoblex (formerly known as Stock&Buy) I understand you had issues with our systems and as a longtime customer, I wanted to personally reach out to understand what went wrong and explore how we might assist, even if you’ve transitioned to another solution. I called you three weeks ago to figure out if we can book a live call to look into your account but I have not received an answer yet. Qoblex is the backbone of all customers we work with, and we take operational issues like those you faced very seriously. I gathered the team and ran a postmortem on your account to get to the bottom of it and I wanted to share my findings with you: Since you joined us 3 years ago, you submitted a total of 7 support tickets. The most recent one was from five months ago, September 10th 2024. The issue was related to our adjustment module setting your inventory levels instead of adjustmenting them. You were mainly concerned about product SKUs "Y 4 LT OX" and "Y 4 BRN HEAT". Our support engineer Nico responded the same day, sharing that the system didn’t execute the inventory adjustment because the “Add” operation was selected instead of “Set.” We followed up three days later to confirm resolution but didn’t receive a response, so the ticket was closed. Regarding the call you mentioned with Shopify, we reviewed our records thoroughly and did not find any instance of a call involving our team, Shopify, and your account. I participate in all calls involving the Shopify team and our U.S.-based customers, as I am in a closer time zone, and actively oversee such discussions to ensure swift resolutions. It’s possible this call may have involved another provider. If you have additional details, I’d be happy to review them further to clarify any confusion. I’d genuinely value the opportunity to connect with you to understand the full scope of the issues you faced. Even if you’ve chosen a different solution, I’d be happy to offer my expertise in Shopify, ERP, and inventory management to help address any ongoing challenges. Please reach out to our support and ask for a meeting with Tahar, I would love to help. Tahar Cofounder & CEO
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