Stocksmith Inventory & Sync
Overall, the reviews are strongly positive about Craftybase’s core value for makers and small businesses: users repeatedly praise its inventory tracking, recipe/batch management, cost and pricing tools, tax reporting, and Shopify integration. Many reviewers say it saves significant time compared with spreadsheets, helps them stay organized, and is especially useful for businesses with manufacturing, materials, and complex product workflows. Customer support is also frequently described as responsive, helpful, and knowledgeable, and several users note that once the system is set up properly it works reliably and becomes an essential part of their business. The negative feedback centers on setup difficulty, bugs, syncing issues, pricing, and support/policy frustrations. Some users report problems integrating with Shopify, inaccurate or delayed stock data, glitches in reports and manufacturing entries, outages, and clunky workflows. A recurring complaint is that important features are locked behind higher-priced tiers or that prices have increased sharply, making the app feel expensive for smaller businesses. A few reviewers also describe poor customer service experiences, slow or generic responses, and frustration with refunds or account access. In short, the app is highly valued when it works well, but the main concerns are reliability, cost, and the experience of getting help when something goes wrong.
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I cannot tell you how thrilled I am with Craftybase! I tried another option beforehand and just couldn't get behind the interface. This platform is incredibly intuitive and easy to maneuver within. I have a handbag brand and complicated product I make to order. I found it very easy to sort through everything and once I wrangled the bulk imports/uploads, it was very easy! It's amazing to see everything in this platform and not in my complicated offline spreadsheets! Can't wait for 2027 when I can look back at 2026 and the tax year and am so relieved not to have to work in crappy offline spreadsheets! I would HIGHLY recommend Craftybase to any maker or small business!
I had a number of issues setting up as Craftybase wasn't integrating properly with Shopify and picking up my historical data and therefore stock numbers accurately. After a number of attempts to resolve this, the work arounds I was given made things worse, and I ended up having to disconnect the app and have spent hours and hours stock taking to try to rectify my stock numbers doing multiple stocktakes. I had paid additional subscription fees to get the right subscription and help I needed, and have been now denied my request for a refund as a result. They were fully aware of the issues and gave me generic work arounds. Now that I have cancelled and advised them, they want to offer full help. I have moved on to Katana and won't be back. Really disappointed . UPDATE EDIT: Originally I gave this a 1 star but this is an update. I am giving them 3 stars. When the product is working it is good. Nicole the owner has personally emailed me and said she will make changes within culture and policies to ensure this doesn't happen again. And they refunded me. The fact remains that my experience was very poor and deserves 1 star, however I recognise the damage 1 star does, and they have said they are committed to fixing things. They would also have got me up and running. Trouble is, they lost my trust. I wish them well, they have a good product when it works, but the cost to me of this going wrong has been massive. I hope they make the changes they need to make.
I love using Craftybase. It tracks inventory, recipes, production. Costs etc. There is even a feature to push newly made inventory to shopify so that inventory is matched at both locations.
Just started using the program and so far it is incredible. This program came highly recommended, sure hope it doesn't disappoint!
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