MushroomCo review for Rewind Staging
April 1, 2022
Worst situation imaginable. After coping product over between two of my stores, I was having an issue where edited products would daily revert back to original pictures and descriptions, losing me hours of work per day. I uninstalled rewind copy and rewind back up and severed the link between stores. Yet the issue remains, now a month later and I cannot launch my new store because products cannot be edited permanently and new products are still pulled through life to the destination store. Support it responsive but entirely unhelpful. Do not install this product.
Hello, Kaleigh here from Rewind Copy Support. I wanted to reach out and let you know that our developer team fully investigated this issue and found conclusively it was not related to our application. Our app - while it CAN make changes to live products on a destination account, this is only possible while a recurring copy job is live and the two sites are linked via the API and changes are being made on the source side. I can understand the confusion, when product changes are happening without a good reason you look for recent changes to the site that might have contributed to this - however our product was not designed to 'revert' changes made to products, and the issue would not have persisted after you disconnected the API as our app injects no code, and we have no front end presence whatsoever. I would pursue investigating this as a local ISP issue where saved changes time out before they reach Shopify because of poor internet connection. This can cause a product to appear as though it has 'reverted' when in fact changes were simply not saved in the first place due to an insecure connection. I want to wish you good luck in investigating this issue further and let you know that we are happy to continue to work with you to copy your products, if and when you'd like to return once your problem has been resolved.
