RP Local Pickup & Delivery
Store Pickup & Local Delivery App
Rating
4.8
feedback
161
chart
#2,017
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
6%
-
Less than a month
42%
-
Less than a year
34%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify app are quite mixed, with a combination of positive and negative feedback. On the positive side, many users appreciate the app's functionality in managing delivery and pickup orders for their online stores. The support team is highlighted as being responsive, helpful, and willing to assist with customization requests. Users also mention that the app is easy to set up and use, making it a valuable tool for their businesses. However, on the negative side, some users experienced issues with the app not working as expected, service outages, and difficulties with customizations. There were also complaints about recurring charges, language barriers in customer support responses, and challenges with integrating the app with Shopify's Order Printer. Despite these drawbacks, the majority of reviews praise the app's features and the support team's dedication to resolving issues.
Highlights
Review RSS Feed
All reviews
Nov. 15, 2025
Five big stars to David at Rose Perl Technology LLC! This app is absolutely the best, and their unique customer support is outstanding! They were able to quickly identify an issue I had on my website, and David went the extra mile with his expertise to recommend changes that made my site look more professional and much easier for customers to navigate. He also helped me with things that were not even related to the app and generously gave me so much of his time. I truly appreciate the dedication and support. Highly recommended!
March 5, 2024
I have a gift delivery business and I find this app everything you need in a delivery application for a shopify store. Great support also. Easy to set up and use.
Dec. 15, 2023
Excelente aplicación, funciona como lo esperaba y el soporte técnico siempre atento a las dudas que me surgieron, no cabe duda que lo recomiendo ampliamente,
June 23, 2023
The app has worked great for my company's needs. Anytime I have an issue, I can message the team and they get my problem resolved in a timely manner.
Jan. 23, 2023
Does not work with Shopify's Order Printer and can only use their Email Confirmation Template (no customizations). Also had repeated issues with service outages -- delivery option would disappear and reappear randomly. Also had order that were completed without any date selection at all (which is supposedly required to move past cart page to checkout) and their support couldn't explain this or offer any solution and just told us to wait for it to happen again...which it did. Also experienced the date and month switching assignments (so customers who chose January 4 at checkout would get email confirmation reading April 1...ditto Order Printer printouts). We "band-aid-ed" these ongoing issues for months...sometimes contacting their support and sometimes fixing it ourselves with custom code in Email Confirmation template and Order Printer template. We also shared screenshots and snippets of code with Customer Support to demonstrate these issues and prove they were isolated to this app, but Customer Support's responses were of no help. After months of issues, this app's Customer Support finally admitted that their app does not work with Order Printer and that Email Confirmation must exclusively be their template without any changes or customization. If they had admitted this from the start, it would have saved us lots of time and months of subscription fees. This--along with replies from customer service that were not complete sentences and very difficult to understand in English--plus the service outages we experienced and inconsistencies of submitted orders led us uninstall the app.
Thank you for your review. Shopify Order Printer cannot be "plug and play" instantly with other apps as they have issues integrating with their own as well. As mention to you via our support, in order to get it to work, a code snippet is required to be inserted to both your store and the Email Confirmation template (based on the 1 star review of the Shopify Order Printer app, this seems to be the norm). We had tried to follow up with you several times after sending you the codes but there was no further reply. Do let us know need our further assistance on this.
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