Stream Alerts
Shopify Stream Alerts
Rating
1.5
feedback
6
chart
#15,223
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
67%
-
More than a year
33%
Reviews Summary
The reviews for this Shopify App highlight several recurring issues. Users have expressed frustration over the app not functioning properly, with alerts not working consistently and displaying loading errors. There are also complaints about the lack of customer support, with users mentioning no response to emails and unresolved issues. Some users have mentioned that the app used to work well in the past but has since become unreliable and buggy, leading to cancellations and uninstalls. The UI is also criticized for being clunky and showing incorrect information, affecting the professionalism of the users' brands.
Highlights
Review RSS Feed
All reviews
June 17, 2024
Today, I have launched a new product, and it is crucial for my business to have the Stream Alert working seamlessly. However, the Stream Alert is not functioning at all. It continuously displays "loading" and does not open. I have invested a significant amount of money into this service, and it is imperative that it works correctly, especially during this critical launch period. No response via Email
We responded to your email, and it went to info@dnf**** and replied within a minute of us getting the email from you. The team looked at it and implemented fixes yet, we never received a response from you on if the issue was resolved on your end. While we are attempting to resolves things on our end as quickly as we can. We do not have control over personal users cookies, caching etc. We will still love to ensure things are working for you but please respond to our emails white list our email [email protected]
April 10, 2024
been using this app for 4 years and finally cancelling. they alerts only go through like 10% of the time or less. always buggy, its too bad i do need a reliable product that triggers real alerts but this one doesnt so yeah sadly... cancelling. but it used to work really well in like 2020. now it doesnt at all
Dec. 3, 2023
0 customer support, the concept is awesome but the app just doesnt work
We apologize for your experience. We are working on updating our servers to meet demand. While your store doesn’t look familiar from any support ticket. We try to be transparent with everyone. Hopefully any email hasn’t slipped through. Without is responding. We will double check all channels to make sure.
Dec. 13, 2023
The UI is rather clunky and after months of back and forth with the devs we've decided to uninstall it. It still shows other people's sales on our streamer's alerts which makes our brand look immensely unprofessional and we simply can't continue using it. If it ever gets fixed we're happy to give it another go but till then I'll be leaving the review as it is.
Dec. 15, 2022
At beginning the app was working. At this moment the App is not working. No answer from support.Its very sad #update 15.12 i got feedback. We try to solve the problem i think
We've responded to your first email sent out on 11/30 shortly after you sent it. Can also share screenshots, You may want to double check spam, junk and other folders You can also DM us on Twitter @Stream_Alerts *update 12/18 we've been working with Store to resolve issues and explain certain features better.
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