Stream Alerts
Shopify Stream Alerts
Rating
1.6
feedback
10
chart
#4,839
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
30%
-
More than a year
60%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a significant number of negative comments regarding functionality and customer support. Users have reported issues with the Stream Alert feature not working consistently, alerts not going through, and the app displaying unrelated products on streamer alerts. Many reviewers have expressed frustration with the lack of response from customer support and the app's overall performance. On the positive side, some users have praised the app for its customization options, ease of use on platforms like OBS, and the ability to showcase products during live streams.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 17, 2024
Today, I have launched a new product, and it is crucial for my business to have the Stream Alert working seamlessly. However, the Stream Alert is not functioning at all. It continuously displays "loading" and does not open. I have invested a significant amount of money into this service, and it is imperative that it works correctly, especially during this critical launch period. No response via Email
We responded to your email, and it went to info@dnf**** and replied within a minute of us getting the email from you. The team looked at it and implemented fixes yet, we never received a response from you on if the issue was resolved on your end. While we are attempting to resolves things on our end as quickly as we can. We do not have control over personal users cookies, caching etc. We will still love to ensure things are working for you but please respond to our emails white list our email [email protected]
April 10, 2024
been using this app for 4 years and finally cancelling. they alerts only go through like 10% of the time or less. always buggy, its too bad i do need a reliable product that triggers real alerts but this one doesnt so yeah sadly... cancelling. but it used to work really well in like 2020. now it doesnt at all
Dec. 3, 2023
0 customer support, the concept is awesome but the app just doesnt work
We apologize for your experience. We are working on updating our servers to meet demand. While your store doesn’t look familiar from any support ticket. We try to be transparent with everyone. Hopefully any email hasn’t slipped through. Without is responding. We will double check all channels to make sure.
Dec. 13, 2023
The UI is rather clunky and after months of back and forth with the devs we've decided to uninstall it. It still shows other people's sales on our streamer's alerts which makes our brand look immensely unprofessional and we simply can't continue using it. If it ever gets fixed we're happy to give it another go but till then I'll be leaving the review as it is.
Jan. 23, 2024
We'd used this app for over a year now but unfortunately these days there are problems with random products not from our store showing up on the alerts instead of the product image. Team was unable to fix this issue and said they'd be working on a ground up overhaul but no update since. I'd recommend not using this app in it's current state given random product images not from your store can come up instead of your own products image.
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