Rating

1.5

feedback

11

Reviews

chart

#10,563

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    9%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    36%
  • More than a year
    45%

Reviews Summary

The reviews for this Shopify app are mostly negative, with users expressing frustration over the app's unreliability, buggy nature, and lack of customer support. Many users reported issues with alerts not going through consistently, showing random images not related to their store, and displaying other people's sales on their streamer's alerts. The UI was also criticized for being clunky. Despite some positive feedback on the app's functionality in the past, the current state of the app seems to have deteriorated, leading to multiple users deciding to uninstall it due to unresolved issues and lack of support.

Highlights

Unreliable alerts and buggy nature
Lack of customer support
Issues with random images and incorrect product displays
Clunky UI
Decline in app performance

Rating Breakdown

  • 5
    27% (3 ratings)
  • 4
    0% (0 ratings)
  • 3
    9% (1 ratings)
  • 2
    18% (2 ratings)
  • 1
    45% (5 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

June 17, 2024

Today, I have launched a new product, and it is crucial for my business to have the Stream Alert working seamlessly. However, the Stream Alert is not functioning at all. It continuously displays "loading" and does not open. I have invested a significant amount of money into this service, and it is imperative that it works correctly, especially during this critical launch period. No response via Email

Using app

--

Total reviews

1

Average rating

1.0

Developer Reply

We responded to your email, and it went to info@dnf**** and replied within a minute of us getting the email from you. The team looked at it and implemented fixes yet, we never received a response from you on if the issue was resolved on your end. While we are attempting to resolves things on our end as quickly as we can. We do not have control over personal users cookies, caching etc. We will still love to ensure things are working for you but please respond to our emails white list our email [email protected]

1 / 5 Share

April 10, 2024

been using this app for 4 years and finally cancelling. they alerts only go through like 10% of the time or less. always buggy, its too bad i do need a reliable product that triggers real alerts but this one doesnt so yeah sadly... cancelling. but it used to work really well in like 2020. now it doesnt at all

Using app

Almost 4 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Dec. 3, 2023

0 customer support, the concept is awesome but the app just doesnt work

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

We apologize for your experience. We are working on updating our servers to meet demand. While your store doesn’t look familiar from any support ticket. We try to be transparent with everyone. Hopefully any email hasn’t slipped through. Without is responding. We will double check all channels to make sure.

1 / 5 Share

Nov. 24, 2023

I have been using this app for a long time. Very buggy. Now it only shows some of the alerts and it shows random pictures that are not even from my store.

Using app

Over 3 years

Total reviews

1

Average rating

1.0

2 / 5 Share

Dec. 13, 2023

The UI is rather clunky and after months of back and forth with the devs we've decided to uninstall it. It still shows other people's sales on our streamer's alerts which makes our brand look immensely unprofessional and we simply can't continue using it. If it ever gets fixed we're happy to give it another go but till then I'll be leaving the review as it is.

Using app

3 months

Total reviews

3

Average rating

3.7

All reviews

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