Stylo: AI in Zendesk
Solve Zendesk Tickets faster with Generative AI.
Rating
4.7
feedback
12
chart
#3,918
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
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Less than a day
17%
-
Less than a month
50%
-
Less than a year
8%
-
More than a year
0%
Reviews Summary
The reviews for the Stylo app on Shopify are overwhelmingly positive, with users praising its ability to automate responses, improve productivity, and enhance customer experience. Users appreciate the integration with Zendesk and Shopify, highlighting how it has reduced ticket volume, saved time, and helped in writing responses efficiently. The AI capabilities of Stylo have been commended for generating accurate and helpful responses, mimicking human interactions effectively. Additionally, users have mentioned the app's cost-effectiveness and responsive customer support as added benefits.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 18, 2024
I wasn't familiar with Stylo at all, I found this app in the Shopify app store and that led me to the Zendesk app store to find that they have several apps all centered around AI in CX. Though we use Shopify we don't have a high volume of tickets that need automated responses, we actually ended up using the Scribe app to write our help center articles for us. It's like chatgpt for our help center, which is more useful for us as we are just getting started with a support team (2 people) and it's harder to create a robust help center than it is to just answer the few tickets we get. I'm sure we'll get to the point where we need the generated response AI as well but for now Scribe has been a huge help!
March 18, 2024
Stylo has been at this for a while (we've been a customer for more than a year) and they are hands-down the best AI system in Zendesk. Adding Shopify data was a feature request we put in a while ago so it's great to see that they took this seriously and built it into a separate app. If you have a high volume of tickets that slip through ticket deflection you should definitely take a look at this.
March 13, 2024
About 40% of the tickets I work on every day are quite repetitive and could easily be solved by our customers if they would take a little bit of time to look at our KB. Stylo basically solves all of those tickets for me without having to train customers to find information on their own. It gives the customer what they want (to interact with a person and get an answer from us) without interrupting the time I need to work on tickets that are actual problems. Instead of tracking down orders I'm helping to fix bugs and spending more time with tickets that actually need my attention. The responses that Stylo makes are so good that our customers think it's us responding, which helps to boost my performance metrics. It has limitations (sometimes it gets confused when the customer is talking about specific things we have no documentation on) but overall it's definitely been a huge help for my productivity and performance metrics.
March 13, 2024
A friend of mine that manages the customer experience team at a large travel company recommended I take a look at Stylo at the end of last year and I'm so happy she did! We've seen such promising results already that it changed our overall hiring plan for 2024 and has allowed me to apply more resources to keeping my current team happy. This saves us a lot of time without sacrificing the customer experience.. can't wait to see what it can do with the "automatic solve" feature they've been talking about.
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